Hello,

I have a user that is having problems opening some Excel files(.xlsx) from a specific folder on the network. I can open them fine with Excel 2013 and others can as well, even at the user's location which is off-site from the main building. These files are about 2.5 to 3.5Mb in size. I could open a 62Kb file on the persons computer but the larger files Excel just sits there with the spinning cursor and the program window 'blinks', kind of like when you make it the active window then click somewhere else then back. I can go up one level then into a different folder and have no issues opening Excel files there. I've tried opening through Safe Mode but it has the same behavior, performed a repair on Office as well as an Open and Repair on the file, made sure it was a trusted location  and disabled hardware acceleration. Nothing is working. What else can I try to troubleshoot this issue?

On a side note and I'm not sure if this is helpful but when they tried opening the file, I never saw the temp file created like I do when you open any Office document.

• Edited by AJ39 13 hours 48 minutes ago extra info

Hi,

Just as a workaround to see if this might work. Try saving the file as an .xlsb format. See if it opens faster. What also might help is clearing the 'temp' folder.

Maurice