Hi.

Few weeks ago, I upgraded my office clients to Office Pro 2013, we have a sharepoint where production people looks for a document and print it. But with  Excel 2013 I'm having some issues with some files. when they print excel crash and it close the file. I found this.

Faulting application name: EXCEL.EXE, version: 15.0.4569.1504, time stamp: 0x52c5e9e1

Faulting module name: EXCEL.EXE, version: 15.0.4569.1504, time stamp: 0x52c5e9e1

Exception code: 0xc0000005

Fault offset: 0x002ab9c1

Faulting process id: 0x4390

Faulting application start time: 0x01d06279c0eb5557

Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\EXCEL.EXE

Faulting module path: C:\Program Files (x86)\Microsoft Office\Office15\EXCEL.EXE

Report Id: 0a4ee538-ce6d-11e4-827e-4851b703ea25

Faulting package full name:

Faulting package-relative application ID:

Log Name:      Application
Source:        Application Error
Date:          3/19/2015 1:20:45 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:     
Description:
Faulting application name: EXCEL.EXE, version: 15.0.4569.1504, time stamp: 0x52c5e9e1
Faulting module name: EXCEL.EXE, version: 15.0.4569.1504, time stamp: 0x52c5e9e1
Exception code: 0xc0000005
Fault offset: 0x002ab9c1
Faulting process id: 0x4390
Faulting application start time: 0x01d06279c0eb5557
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\EXCEL.EXE
Faulting module path: C:\Program Files (x86)\Microsoft Office\Office15\EXCEL.EXE
Report Id: 0a4ee538-ce6d-11e4-827e-4851b703ea25
Faulting package full name:
Faulting package-relative application ID:

Event Xml:
<Event xmlns="">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-03-19T19:20:45.000000000Z" />
    <EventRecordID>18840</EventRecordID>
    <Channel>Application</Channel>
    <Computer></Computer>
    <Security />
  </System>
  <EventData>
    <Data>EXCEL.EXE</Data>
    <Data>15.0.4569.1504</Data>
    <Data>52c5e9e1</Data>
    <Data>EXCEL.EXE</Data>
    <Data>15.0.4569.1504</Data>
    <Data>52c5e9e1</Data>
    <Data>c0000005</Data>
    <Data>002ab9c1</Data>
    <Data>4390</Data>
    <Data>01d06279c0eb5557</Data>
    <Data>C:\Program Files (x86)\Microsoft Office\Office15\EXCEL.EXE</Data>
    <Data>C:\Program Files (x86)\Microsoft Office\Office15\EXCEL.EXE</Data>
    <Data>0a4ee538-ce6d-11e4-827e-4851b703ea25</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>

I have updated the ricoh drivers on our print server but no luck there. any ideas?

Hi,

According to your description, this issue occurred with some particular files that stored in SharePoint site. Did the user  download the file to local disk to print?

Based on the event log >>Faulting module name: EXCEL.EXE<<, it does not show the root Faulting module. Thus, please try to follow this KB to do general troubleshooting:

https://support.microsoft.com/en-us/kb/2758592

Then, if you have used "printer status application", please go to Device settings -> Installable options -> Printer Status notification and select disable.

If this issue still exists, we may need to collect the App crash dump file:

https://technet.microsoft.com/en-us/sysinternals/dd996900.aspx

You can try to analyze dump by yourself if you would like to

How to analyze app crash dump file:

http://blogs.technet.com/b/askperf/archive/2007/05/29/basic-debugging-of-an-application-crash.aspx

Regards,

George Zhao
TechNet Community Support