Dear all,

Could you help me please with my problem regarding Excel 2010 is that it crashes every day?

The message in the event viewer is:

Faulting application name: Excel.exe, version: 14.0.7015.1000, time stamp: 0x51cca83a
Faulting module name: mso.dll, version: 14.0.7128.5000, time stamp: 0x5398dcd2
Exception code: 0xc0000005
Fault offset: 0x004802a6
Faulting process id: 0x338
Faulting application start time: 0x01d02b78d7203cd1
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office14\Excel.exe
Faulting module path: C:\Program Files (x86)\Common Files\Microsoft Shared\office14\mso.dll
Report Id: 3a51512e-97b4-11e4-81a8-fc4dd43efb07

I have checked the printer drivers, it is Xerox Phaser 4600.

I have reinstalled Excel but with no luck.

Please tell me what else I could do in order to solve this problem.

Thank you very much.

An installed version of Office 2007 Compatibility pack can give this kind of problems.

Can you test it on an other windows user?

Can you test it with virusscanner disabled?

There is no Office 2007 Compatibility pack.

I tested it with antivirus disabled.

I did not testes it on another windows user. What is the problem with the user?

Thank you

Hi,

Based on the >>faulting module name: mso.dll<<, this issue is usually caused by the add-ins. Please try the following steps:

• Unload all add-ins (uncheck them).
• rename Excel 14.xlb. Path: C:\Users\<username>\AppData\Roaming\Microsoft\Excel\Excel14.xlb

Then, we also try the method that provided by one of customer, I copied here:

===

I also removed all my plugins for Excel from the registry. 

• I deleted all the keys under HKEY_CURRENT_USER\Software\Microsoft\Office\<version>\Excel where version was 8.0,9.0,10.0,11,0,12.0,13.0,14.0,15.0.
• I deleted all the keys under HKEY_CURRENT_USER\Software\Microsoft\Office\Excel\Addins
• I deleted all the keys under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Excel\Addins

My assumption over the addins is that I can put them back if I need them.

http://answers.microsoft.com/en-us/office/forum/office_2010-excel/excel-crashes-with-faulting-module-name-msodll/971c085b-75b5-451e-99a7-85b080df93e4?page=3

===

If this issue still exists, we need to collect the App crash dump file and do further troubleshooting. You can try to analyze dump by yourself if you would like to

How to analyze app crash dump file:

http://blogs.technet.com/b/askperf/archive/2007/05/29/basic-debugging-of-an-application-crash.aspx

Or send to us via Email (ibsofc@microsoft.com)

Regards,

George Zhao
TechNet Community Support

Dear Sir,

I have used the Configuration Analyzer Tool - OffCAT. Everything regarding Excel is OK.

I am using Add-ins but there are no problems with Add-ins in the OffCat report.

There is a message that "Hyperlinks are not working in Outlook.

All updates are installed for Windows 7 and for Office.

But the problem still exist.

Could you please help me to get a crash dump and analyze it?

Hi,

Sorry for reply delay, please try to follow this article to collect the dump file:

https://technet.microsoft.com/en-us/sysinternals/dd996900.aspx

You can try to analyze dump by yourself if you would like to

How to analyze app crash dump file:

http://blogs.technet.com/b/askperf/archive/2007/05/29/basic-debugging-of-an-application-crash.aspx

Regards,

George Zhao
TechNet Community Support