Hi Community!

We just recently setup an Exchange 2013 (CU6) environment migrating away from Exchange 2010.  Our 2013 environment has 1 Mailbox server and 1 Client Access Server.  Everything appears to be functioning correctly between 2010 & 2013, except when attempting to access the Mobile Device list from a user account within Exchange Admin Center in 2013.  We receive an error 400 Outlook Web App Options and Event ID 4 on the Mailbox Server.

Thank you to anyone who can shed some light on this issue.

Log Name:      Application
Source:        MSExchange Control Panel
Date:          11/18/2014 9:35:22 AM
Event ID:      4
Task Category: General
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      MBX SERVER NAME
Description:
Current user: '<user account>'
Request for URL 'https://MBX_SERVER_FQDN:444/ecp/Troubleshooting/ViewMobileDevice.aspx?pwmcid=3&ReturnObjectType=2&id=c61656ad-4b38-40f8-a56b-34a39faf84e9(https://CAS_SERVER_FQDN/ecp/Troubleshooting/ViewMobileDevice.aspx?pwmcid=3&ReturnObjectType=2&id=c61656ad-4b38-40f8-a56b-34a39faf84e9)' failed with the following error:
System.Web.HttpUnhandledException (0x80004005): Exception of type 'System.Web.HttpUnhandledException' was thrown. ---> Microsoft.Exchange.Management.ControlPanel.CannotAccessOptionsWithBEParamOrCookieException: There was a problem opening Options in Outlook Web App. Please click Sign out below, then sign in to Options in Outlook Web App again. If that doesn't work, sign out, delete browser cookies, and sign in again.
   at Microsoft.Exchange.Management.ControlPanel.HttpContextExtensions.ThrowIfViewOptionsWithBEParam(HttpContext context, FeatureSet featureSet)
   at Microsoft.Exchange.Management.ControlPanel.EcpContentPage.OnLoad(EventArgs e)
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
   at System.Web.UI.Page.HandleError(Exception e)
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
   at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
   at System.Web.UI.Page.ProcessRequest()
   at System.Web.UI.Page.ProcessRequest(HttpContext context)
   at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
   at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
   at System.Web.UI.Page.HandleError(Exception e)
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
   at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
   at System.Web.UI.Page.ProcessRequest()
   at System.Web.UI.Page.ProcessRequest(HttpContext context)
   at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
   at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

Microsoft.Exchange.Management.ControlPanel.CannotAccessOptionsWithBEParamOrCookieException: There was a problem opening Options in Outlook Web App. Please click Sign out below, then sign in to Options in Outlook Web App again. If that doesn't work, sign out, delete browser cookies, and sign in again.
   at Microsoft.Exchange.Management.ControlPanel.HttpContextExtensions.ThrowIfViewOptionsWithBEParam(HttpContext context, FeatureSet featureSet)
   at Microsoft.Exchange.Management.ControlPanel.EcpContentPage.OnLoad(EventArgs e)
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
   at Microsoft.Exchange.Management.ControlPanel.HttpContextExtensions.ThrowIfViewOptionsWithBEParam(HttpContext context, FeatureSet featureSet)
   at Microsoft.Exchange.Management.ControlPanel.EcpContentPage.OnLoad(EventArgs e)
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

Flight info: Features:[[Global.DistributedKeyManagement, False],[Global.GlobalCriminalCompliance, False],[Global.MultiTenancy, False],[Global.WindowsLiveID, False],[Eac.AllowMailboxArchiveOnlyMigration, True],[Eac.AllowRemoteOnboardingMovesOnly, False],[Eac.BulkPermissionAddRemove, True],[Eac.CmdletLogging, True],[Eac.CrossPremiseMigration, False],[Eac.DiscoveryDocIdHint, False],[Eac.DiscoveryPFSearch, False],[Eac.DiscoverySearchStats, False],[Eac.DlpFingerprint, False],[Eac.EACClientAccessRulesEnabled, False],[Eac.GeminiShell, False],[Eac.ManageMailboxAuditing, False],[Eac.ModernGroups, False],[Eac.Office365DIcon, False],[Eac.RemoteDomain, False],[Eac.UCCAuditReports, False],[Eac.UCCPermissions, False],[Eac.UnifiedComplianceCenter, False],[Eac.UnifiedPolicy, False],[Eac.UnlistedServices, False],],  Flights:[],  Constraints:[[LOC, EN-US],[MACHINE, <MBX SERVER NAME>],[MODE, ENTERPRISE],[PROCESS, W3WP],[USER, <USERNAME>@],], IsGlobalSnapshot: False
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="MSExchange Control Panel" />
    <EventID Qualifiers="49152">4</EventID>
    <Level>2</Level>
    <Task>1</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-11-18T17:35:22.000000000Z" />
    <EventRecordID>118746</EventRecordID>
    <Channel>Application</Channel>
    <Computer>MBX SERVER NAME</Computer>
    <Security />
  </System>
  <EventData>
    <Data>pacific-logistics.com/PLC Business Technology/Ryan Heyman</Data>
    <Data>https://MBX_SERVER_NAME:444/ecp/Troubleshooting/ViewMobileDevice.aspx?pwmcid=3&amp;ReturnObjectType=2&amp;id=c61656ad-4b38-40f8-a56b-34a39faf84e9(https://CAS_SERVER_NAME/ecp/Troubleshooting/ViewMobileDevice.aspx?pwmcid=3&amp;ReturnObjectType=2&amp;id=c61656ad-4b38-40f8-a56b-34a39faf84e9)</Data>
    <Data>System.Web.HttpUnhandledException (0x80004005): Exception of type 'System.Web.HttpUnhandledException' was thrown. ---&gt; Microsoft.Exchange.Management.ControlPanel.CannotAccessOptionsWithBEParamOrCookieException: There was a problem opening Options in Outlook Web App. Please click Sign out below, then sign in to Options in Outlook Web App again. If that doesn't work, sign out, delete browser cookies, and sign in again.
   at Microsoft.Exchange.Management.ControlPanel.HttpContextExtensions.ThrowIfViewOptionsWithBEParam(HttpContext context, FeatureSet featureSet)
   at Microsoft.Exchange.Management.ControlPanel.EcpContentPage.OnLoad(EventArgs e)
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
   at System.Web.UI.Page.HandleError(Exception e)
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
   at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
   at System.Web.UI.Page.ProcessRequest()
   at System.Web.UI.Page.ProcessRequest(HttpContext context)
   at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
   at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean&amp; completedSynchronously)
   at System.Web.UI.Page.HandleError(Exception e)
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
   at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
   at System.Web.UI.Page.ProcessRequest()
   at System.Web.UI.Page.ProcessRequest(HttpContext context)
   at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
   at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean&amp; completedSynchronously)

Microsoft.Exchange.Management.ControlPanel.CannotAccessOptionsWithBEParamOrCookieException: There was a problem opening Options in Outlook Web App. Please click Sign out below, then sign in to Options in Outlook Web App again. If that doesn't work, sign out, delete browser cookies, and sign in again.
   at Microsoft.Exchange.Management.ControlPanel.HttpContextExtensions.ThrowIfViewOptionsWithBEParam(HttpContext context, FeatureSet featureSet)
   at Microsoft.Exchange.Management.ControlPanel.EcpContentPage.OnLoad(EventArgs e)
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
   at Microsoft.Exchange.Management.ControlPanel.HttpContextExtensions.ThrowIfViewOptionsWithBEParam(HttpContext context, FeatureSet featureSet)
   at Microsoft.Exchange.Management.ControlPanel.EcpContentPage.OnLoad(EventArgs e)
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
</Data>
    <Data>Features:[[Global.DistributedKeyManagement, False],[Global.GlobalCriminalCompliance, False],[Global.MultiTenancy, False],[Global.WindowsLiveID, False],[Eac.AllowMailboxArchiveOnlyMigration, True],[Eac.AllowRemoteOnboardingMovesOnly, False],[Eac.BulkPermissionAddRemove, True],[Eac.CmdletLogging, True],[Eac.CrossPremiseMigration, False],[Eac.DiscoveryDocIdHint, False],[Eac.DiscoveryPFSearch, False],[Eac.DiscoverySearchStats, False],[Eac.DlpFingerprint, False],[Eac.EACClientAccessRulesEnabled, False],[Eac.GeminiShell, False],[Eac.ManageMailboxAuditing, False],[Eac.ModernGroups, False],[Eac.Office365DIcon, False],[Eac.RemoteDomain, False],[Eac.UCCAuditReports, False],[Eac.UCCPermissions, False],[Eac.UnifiedComplianceCenter, False],[Eac.UnifiedPolicy, False],[Eac.UnlistedServices, False],],  Flights:[],  Constraints:[[LOC, EN-US],[MACHINE, <MBX SERVER NAME>],[MODE, ENTERPRISE],[PROCESS, W3WP],[USER, <USERNAME>@],], IsGlobalSnapshot: False</Data>
    <Data>ActivityId: </Data>
  </EventData>
</Event>

Hi,

RBAC roles were not fully Installed during installation or it failed during PrepareAD

Please follow these steps to solve this issue.

1. Launch the Windows PowerShell
2. Run Add-PSSnapin Microsoft.*
3. Run the command Install-CannedRBACRoles cmdlet to install the out-of-the-box RBAC roles.
4. Run the command Install-CannedRBACRoleAssignments

Best Regards.

• Marked as answer by Simon_WuMicrosoft contingent staff, Moderator Tuesday, December 02, 2014 1:49 AM

Is there any step to follow?

I have this problem, but your steps did not resolve it? Do I then need to restart services?

Were you able to sort this out? I am having the same issue, and tried the same steps.

I still have the same issue when accessing this via ECP / Admin. What I did notice was, when accessing these settings from OWA via user's account the page comes up fine and the user account is able to make changes / see the info.

PG

I still get this issue the first time I try. I click sign out, sign back in, close that OWA session and the re-click 'details' in original ECP screen and it all works. I am on CU7 and still the same.