I am trying to assist some end users troubleshoot an issue with Outlook freezing up when attempting to send email. I have correlated this behavior with Event ID 1003 (Office Software Protection Platform Service) in the Windows Application logs. When the user sends the email, Outlook's window changes to "Not Responding", Event ID 1003 is logged after about 1 minute, and shortly thereafter Outlook becomes responsive again. The details logged in this event log are as follows:
The Software Protection service has completed licensing status check.
Application Id=59a52881-a989-479d-af46-f275c6370663
Licensing Status=
1: 191301d3-a579-428c-b0c7-d7988500f9e3, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
2: 6f327760-8c5c-417c-9b61-836a98287e0c, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
3: fdf3ecb9-b56f-43b2-a9b8-1b48b6bae1a7, 1, 1 [(0 [0x00000000, 1, 0], [(?)(?)( 1 0x00000000 30 0 msft:rm/algorithm/hwid/4.0 0x00000000 0)(?)(?)(?)])(1 )(2 )]
Does something need to be changed/modified/tweaked to avoid this long delay?
Thanks,
Vincent