Error message when opening excel or powerpoint file microsoft office pro plus 2010

Hi edadare,

Based on your error message, this issue was caused occurs when the following conditions are true:

  • The server is configured for Basic authentication.
  • The connection between your computer and the web server does not use Secure Sockets Layer (SSL).

By default, file operations that use Basic authentication over a non-SSL HTTP connection are disabled in Office 2010 and Office 2013 applications.

When Basic authentication is disabled, one of the following events occurs:

  • The client application uses a different authentication method. This occurs if the server supports a different authentication method.
  • The request fails (for details about what happens when a request fails, see the list in the "Additional symptom details" section).

Please try these workarounds to help you.

Workaround 1:

Try to use HTTPS to instead of HTTP.

Workaround 2:

Connecting a web server by using Basic authentication over a non-SSL connection.

To enable Basic authentication on the client computer, follow these steps:

  1. In Windows Vista or Windows 7: click Start, type regedit in the Start Search box, and then press Enter.

In Windows 8: hold the Windows key (WINKEY) + F, highlight Apps in the Menu bar, type regedit in the Search box, and then press Enter.

  1. Locate and then click the following registry subkey: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\WebClient\Parameters
  2. On the Edit menu, point to New, and then click DWORD Value.
  3. Type BasicAuthLevel, and then press Enter.
  4. Right-click BasicAuthLevel, and then click Modify.
  5. In the Value data box, type 2, and then click OK.

Note The mapping is as follows:

0 - Basic authentication disabled

1 - Basic authentication enabled for SSL connections only

2 - Basic authentication enabled for SSL and non-SSL connections

  1. Exit Registry Editor, and then restart the computer.

Workaround 3

Update the Registry on the client

  1. Start Registry Editor.
  2. Locate and then click one of the following registry subkeys:

For Office 2010

HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Internet

  1. On the Edit menu, point to New, and then click DWORD Value.
  2. Type BasicAuthLevel, and then press Enter.
  3. Right-click BasicAuthLevel, and then click Modify.
  4. In the Value data box, type 2, and then click OK.

Note The mapping is as follows:

0 - Basic authentication disabled

1 - Basic authentication enabled for SSL connections only

2 - Basic authentication enabled for SSL and for non-SSL connections

  1. Exit Registry Editor, and then restart the computer.

More information please read this article:

https://support.microsoft.com/en-us/kb/2123563

Please try these methods and check if the work for you.

Regards,

George Zhao
TechNet Community Support

June 18th, 2015 2:11am

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