Error in owa when trying to log in
I am experiencing this error and am not sure what is going on with this. the log in page is presented fine but once you log in you get the following error. its is effecting all users on the OWA.
:-( something went wrong
Sorry, we can't get that information right now. Please try again later. If the problem continues, contact your helpdesk.
X-OWA-Error: ClientError;exMsg='jQuery' is undefined;file=https://exchange.renfrewhosp.com/owa/prem/15.0.995.34/scripts/boot.0.mouse.js:70
X-OWA-Version: 15.0.995.34
X-FEServer: EXCH01
X-BEServer: null
Date: 12/15/2014 1:19:36 PM
Fewer details...
<button class="refreshPageButton">
refresh the page</button>
December 15th, 2014 1:31pm
We have had this earlier whenn the certificate was not correct selected in IIS. (via site bindings)
Maybe this solution of microsoft?
December 15th, 2014 1:53pm
I am currently running CU 6, this issue started Firday after i installed the secuity update for CU6 from windows updates.
December 15th, 2014 2:01pm
Have you check the certificate in IIS as I mentioned? the selected certificate must be exist in ECP via servers and tab Certificates.
December 15th, 2014 2:05pm
yes I have checked and the cert is right.
December 15th, 2014 2:07pm
What browser are you accessing OWA with? Is it possible to try something like Firefox or Chrome?
December 15th, 2014 2:26pm
1:
Verify that permission inheritance is enabled on the user account in ADUC (advanced mode, security tab)
2:
Maybe try the light version. It could be a problem with one of the folders if you have import mailboxes from old exchange server.
To enable light version run this in Powershell:
Get-OWAVirtualDirectory | Set-OWAVirtualDirectory LogonPageLightSelectionEnabled $true
Then IISreset.
After that, you can click an option for light version while you log on. After logon you can try each sub-folder...
-
Edited by
ahuibers
Monday, December 15, 2014 2:36 PM
December 15th, 2014 2:34pm
1:
Verify that permission inheritance is enabled on the user account in ADUC (advanced mode, security tab)
2:
Maybe try the light version. It could be a problem with one of the folders if you have import mailboxes from old exchange server.
To enable light version run this in Powershell:
Get-OWAVirtualDirectory | Set-OWAVirtualDirectory LogonPageLightSelectionEnabled $true
Then IISreset.
After that, you can click an option for light version while you log on. After logon you can try each sub-folder...
-
Edited by
ahuibers
Monday, December 15, 2014 2:36 PM
December 15th, 2014 2:34pm
Im using IE 9. Also tired in firfox newest verson and same error message.
December 15th, 2014 2:39pm
the light version works fine. Thank you for that. So how to i fix the error on the standard version?
December 15th, 2014 2:47pm
Hi,
Can you try all folders if you logged on in light version? Also the callendar and Contacts? Maybe one of this folders causing the problem.
December 15th, 2014 3:02pm
How many Exchange 2013 CAS servers do you have?
December 15th, 2014 3:02pm
I can access All folder and Callendar on my account. I have 2 CAS servers its 100 percent exchange 2013 they are also configured in a DAG with a file server as the witness server running Server 2008R2.
December 15th, 2014 3:11pm
If you don't have a load balancer in play here, can you manually point your browser to the second CAS Server and see if OWA Premium works there? If it does, I don't see why you can't copy the OWA directory to the non working server. I would rename
the orginal to .old first just in case this makes things worse.
Once that's done you can try bouncing IIS.
December 15th, 2014 3:33pm
Does a new user have the same problems?
December 15th, 2014 3:35pm
This part of the error code has me wondering. I look at ISS and in the Exchane Back End under owa there is not owa version of 15.0.995.34 the only version numbers i see are 15.0.995.28 and 15.0.995.32. so the FE server being populated abd the beserver
being null is that not a problem?
X-OWA-Version: 15.0.995.34
X-FEServer: EXCH01
X-BEServer: null
December 15th, 2014 3:39pm
Same error if i try to log into the other server see below.
:-(
something went wrong
Sorry, we can't get that information right now. Please try again later. If the problem continues, contact your helpdesk.
X-OWA-Error: ClientError;exMsg='jQuery' is undefined;file=https://*.*.*.*/owa/prem/15.0.995.34/scripts/boot.0.mouse.js:70
X-OWA-Version: 15.0.995.34
X-FEServer: EXCH02
X-BEServer: null
Date: 12/15/2014 3:51:11 PM
December 15th, 2014 4:00pm
Just installed CU7 on one of my Servers as a posible fix but no luck still get the same error message I tryed navigatiing to that servers ip/owa and still broke. anyone else having this issue? I am at a loos in what to do now.
December 15th, 2014 7:19pm
When I installed CU7 all my specific Web.config and redirect settings were reset to default. Did you have any customizations there?
December 15th, 2014 7:56pm
no Just some logos on the web app.. nothing esle
December 15th, 2014 8:15pm
Can you log into the Admin page?
Post the results from:
Get-OwaVirtualDirectory | select *auth*
And
Get-EcpVirtualDirectory | select *auth*
December 15th, 2014 8:21pm
yes i can log into the admin page. no issues there.. just cant get into owa. I will run them command and post them next.
December 15th, 2014 8:25pm
Make sure your OWA and ECP authentication match each other.
December 15th, 2014 8:27pm
I ran the command and they match up perfectly.
December 15th, 2014 8:30pm
is it possible that the boot.0.mouse.js is corrupt.. and where could i get a replacement. Like i said this all started after i installed the secuity update that was released for CU 6.
December 15th, 2014 8:48pm
December 15th, 2014 8:51pm
This error is happening quite frequently. The solution below works for a few weeks then I have to do it again. any thought on this its really annoying and frustrating for my end users. I currently only have about 50 web users but that is going to expand
to about 300 by end of April. :(
March 20th, 2015 2:33pm
X-OWA-Error: ClientError;exMsg=jQuery is not defined;file=@https://sitelink/owa/prem/15.0.995.34/scripts/boot.0.mouse.js:70:2:70
X-OWA-Version: 15.0.995.34
X-FEServer: EXCH01
X-BEServer: null
Date: 3/20/2015 6:30:56 PM
I noticed that the time on this error is about 5h ahead of actual time, time I went on website and saw the error was actually around 2:30pm. I checked the server time and they are ok?
March 20th, 2015 2:37pm
this does help but is a seems to be just a patch to a recurring issue. so unmaked it as the answer for now but it does solve the issue for a few days/sometime weeks at a time.
March 20th, 2015 2:39pm
I believe I have traced this issue and have found a fix, but I'm not certain why
it's happening.
First, the word ClientError in the message means that the problem was encountered client-side in the browser. The problem? jQuery isn't available. The reason that the error message identifies
boot.0.mouse.js
as the problem is that
boot.0.mouse.js
includes the jQuery
UI library, but the library depends on first having loaded jQuery itself.
Apparently, it is the responsibility of preboot.js
to provide the jQuery library. I opened the file from
C:\Program Files\Microsoft\Exchange Server\V15\ClientAccess\Owa\prem\15.0.1104.5\scripts\preboot.js
, and all seemed okay. But load the same URL in a browser (/owa/prem/15.0.1104.5/scripts/preboot.js
),
and it was totally blank! What could be the issue?
In my case, I determined that IIS had cached a gzipped version of
preboot.js
which was empty! After removing the problematic cache file at
C:\inetpub\temp\IIS Temporary Compressed Files\MSExchangeOWAAppPool\$^_gzip_C^\PROGRAM FILES\MICROSOFT\EXCHANGE SERVER\V15\CLIENTACCESS\OWA\PREM\15.0.1104.5\SCRIPTS\PREBOOT.JS
and restarting IIS, all was fine once more.
Did anyone else encounter the same problem? If so, did this fix help?
-
Proposed as answer by
FrederickD
3 hours 1 minutes ago
-
Edited by
FrederickD
2 hours 59 minutes ago
code formatting
July 28th, 2015 12:28am
I believe I have traced this issue and have found a fix, but I'm not certain why
it's happening.
First, the word ClientError in the message means that the problem was encountered client-side in the browser. The problem? jQuery isn't available. The reason that the error message identifies
boot.0.mouse.js
as the problem is that
boot.0.mouse.js
includes the jQuery
UI library, but the library depends on first having loaded jQuery itself.
Apparently, it is the responsibility of preboot.js
to provide the jQuery library. I opened the file from
C:\Program Files\Microsoft\Exchange Server\V15\ClientAccess\Owa\prem\15.0.1104.5\scripts\preboot.js
, and all seemed okay. But load the same URL in a browser (/owa/prem/15.0.1104.5/scripts/preboot.js
),
and it was totally blank! What could be the issue?
In my case, I determined that IIS had cached a gzipped version of
preboot.js
which was empty! After removing the problematic cache file at
C:\inetpub\temp\IIS Temporary Compressed Files\MSExchangeOWAAppPool\$^_gzip_C^\PROGRAM FILES\MICROSOFT\EXCHANGE SERVER\V15\CLIENTACCESS\OWA\PREM\15.0.1104.5\SCRIPTS\PREBOOT.JS
and restarting IIS, all was fine once more.
Did anyone else encounter the same problem? If so, did this fix help?
-
Proposed as answer by
FrederickD
Tuesday, July 28, 2015 4:25 AM
-
Edited by
FrederickD
Tuesday, July 28, 2015 4:26 AM
code formatting
July 28th, 2015 4:25am
Have you try to clear cache in browser?
August 24th, 2015 10:56am