Error in owa when trying to log in

I am experiencing this error and am not sure what is going on with this. the log in page is presented fine but once you log in you get the following error. its is effecting all users on the OWA.

:-(   something went wrong

Sorry, we can't get that information right now. Please try again later. If the problem continues, contact your helpdesk.
X-OWA-Error: ClientError;exMsg='jQuery' is undefined;file=https://exchange.renfrewhosp.com/owa/prem/15.0.995.34/scripts/boot.0.mouse.js:70
X-OWA-Version: 15.0.995.34
X-FEServer: EXCH01
X-BEServer: null
Date: 12/15/2014 1:19:36 PM
Fewer details... <button class="refreshPageButton">refresh the page</button>
December 15th, 2014 1:31pm

We have had this earlier whenn the certificate was not correct selected in IIS. (via site bindings)

Maybe this solution of microsoft?

Free Windows Admin Tool Kit Click here and download it now
December 15th, 2014 1:53pm

I am currently running CU 6, this issue started Firday after i installed the secuity update for CU6 from windows updates.
December 15th, 2014 2:01pm

Have you check the certificate in IIS as I mentioned? the selected certificate must be exist in ECP via servers and tab Certificates.

Free Windows Admin Tool Kit Click here and download it now
December 15th, 2014 2:05pm

yes I have checked and the cert is right.
December 15th, 2014 2:07pm

What browser are you accessing OWA with?  Is it possible to try something like Firefox or Chrome?
Free Windows Admin Tool Kit Click here and download it now
December 15th, 2014 2:26pm

1: Verify that permission inheritance is enabled on the user account in ADUC (advanced mode, security tab)

2:

Maybe try the light version. It could be a problem with one of the folders if you have import mailboxes from old exchange server.

To enable light version run this in Powershell:

Get-OWAVirtualDirectory | Set-OWAVirtualDirectory LogonPageLightSelectionEnabled $true 

Then IISreset.

After that, you can click an option for light version while you log on. After logon you can try each sub-folder...


  • Edited by ahuibers Monday, December 15, 2014 2:36 PM
December 15th, 2014 2:34pm

1: Verify that permission inheritance is enabled on the user account in ADUC (advanced mode, security tab)

2:

Maybe try the light version. It could be a problem with one of the folders if you have import mailboxes from old exchange server.

To enable light version run this in Powershell:

Get-OWAVirtualDirectory | Set-OWAVirtualDirectory LogonPageLightSelectionEnabled $true 

Then IISreset.

After that, you can click an option for light version while you log on. After logon you can try each sub-folder...


  • Edited by ahuibers Monday, December 15, 2014 2:36 PM
Free Windows Admin Tool Kit Click here and download it now
December 15th, 2014 2:34pm

Im using IE 9. Also tired in firfox newest verson and same error message.
December 15th, 2014 2:39pm

the light version works fine. Thank you for that. So how to i fix the error on the standard version?
Free Windows Admin Tool Kit Click here and download it now
December 15th, 2014 2:47pm

Hi,

Can you try all folders if you logged on in light version? Also the callendar and Contacts? Maybe one of this folders causing the problem.

December 15th, 2014 3:02pm

How many Exchange 2013 CAS servers do you have?
Free Windows Admin Tool Kit Click here and download it now
December 15th, 2014 3:02pm

I can access All folder and Callendar on my account. I have 2 CAS servers its 100 percent exchange 2013 they are also configured in a DAG with a file server as the witness server running Server 2008R2.
December 15th, 2014 3:11pm

If you don't have a load balancer in play here, can you manually point your browser to the second CAS Server and see if OWA Premium works there?  If it does, I don't see why you can't copy the OWA directory to the non working server.  I would rename the orginal to .old first just in case this makes things worse.

Once that's done you can try bouncing IIS.

Free Windows Admin Tool Kit Click here and download it now
December 15th, 2014 3:33pm

Does a new user have the same problems?
December 15th, 2014 3:35pm

This part of the error code has me wondering. I look at ISS and in the Exchane Back End under owa there is not owa version of 15.0.995.34 the only version numbers i see are 15.0.995.28 and 15.0.995.32.  so the FE server being populated abd the beserver being null is that not a problem?

X-OWA-Version: 15.0.995.34
X-FEServer: EXCH01
X-BEServer: null

Free Windows Admin Tool Kit Click here and download it now
December 15th, 2014 3:39pm

Same error if i try to log into the other server see below. :-( something went wrong Sorry, we can't get that information right now. Please try again later. If the problem continues, contact your helpdesk.
X-OWA-Error: ClientError;exMsg='jQuery' is undefined;file=https://*.*.*.*/owa/prem/15.0.995.34/scripts/boot.0.mouse.js:70
X-OWA-Version: 15.0.995.34
X-FEServer: EXCH02
X-BEServer: null
Date: 12/15/2014 3:51:11 PM
December 15th, 2014 4:00pm

Just installed CU7 on one of my Servers as a posible fix but no luck still get the same error message I tryed navigatiing to that servers ip/owa and still broke. anyone else having this issue? I am at a loos in what to do now.
Free Windows Admin Tool Kit Click here and download it now
December 15th, 2014 7:19pm

When I installed CU7 all my specific Web.config and redirect settings were reset to default.  Did you have any customizations there?
December 15th, 2014 7:56pm

no Just some logos on the web app.. nothing esle
Free Windows Admin Tool Kit Click here and download it now
December 15th, 2014 8:15pm

Can you log into the Admin page?

Post the results from:

Get-OwaVirtualDirectory | select *auth*

And

Get-EcpVirtualDirectory | select *auth*

December 15th, 2014 8:21pm

yes i can log into the admin page. no issues there.. just cant get into owa. I will run them command and post them next.
Free Windows Admin Tool Kit Click here and download it now
December 15th, 2014 8:25pm

Make sure your OWA and ECP authentication match each other.
December 15th, 2014 8:27pm

I ran the command and they match up perfectly.
Free Windows Admin Tool Kit Click here and download it now
December 15th, 2014 8:30pm

is it possible that the boot.0.mouse.js is corrupt.. and where could i get a replacement. Like i said this all started after i installed the secuity update that was released for CU 6.
December 15th, 2014 8:48pm

Have you tried recreating the virtual directories for owa?

http://exchangeonline.in/re-create-owa-virtual-directory-exchange-2013/


Free Windows Admin Tool Kit Click here and download it now
December 15th, 2014 8:51pm

Hi Berardd,

I recommend you refer to the following thread's solution and check if any helps:

https://social.technet.microsoft.com/Forums/exchange/en-US/777b51ee-330d-43cc-a56e-4614d44aed7b/unable-to-access-owa-or-ecp-something-went-wrong-or-500-unexpected-error?forum=exchangesvrclients

Solution:

open the ADSI editor on the primary domain controller (start-->administrative tools-->ADSI edit), go to CN=Services --> CN=Microsoft Exchange --> CN=<Your Site Name>  Right click CN=Client Access and click properties.  Scroll down to msExchCanaryData0.  You have to click edit and copy the data from Data0, Data1 and Data2 (you may have more or less) to a notepad file.  Then erase the data from those settings.  Now log onto the CAS server and open IIS management.  Go to application pools and  right click MSExchangeOWAAppPool and click Recycling.  Then restart all of the mailbox servers.

Best re

December 16th, 2014 9:30am

This error is happening quite frequently. The solution below works for a few weeks then I have to do it again. any thought on this its really annoying and frustrating for my end users. I currently only have about 50 web users but that is going to expand to about 300 by end of April. :(
Free Windows Admin Tool Kit Click here and download it now
March 20th, 2015 2:33pm

X-OWA-Error: ClientError;exMsg=jQuery is not defined;file=@https://sitelink/owa/prem/15.0.995.34/scripts/boot.0.mouse.js:70:2:70
X-OWA-Version: 15.0.995.34
X-FEServer: EXCH01
X-BEServer: null
Date: 3/20/2015 6:30:56 PM
I noticed that the time on this error is about 5h ahead of actual time, time I went on website and saw the error was actually around 2:30pm. I checked the server time and they are ok?
March 20th, 2015 2:37pm

this does help but is a seems to be just a patch to a recurring issue. so unmaked it as the answer for now but it does solve the issue for a few days/sometime weeks at a time.
Free Windows Admin Tool Kit Click here and download it now
March 20th, 2015 2:39pm

I believe I have traced this issue and have found a fix, but I'm not certain why it's happening.

First, the word ClientError in the message means that the problem was encountered client-side in the browser. The problem? jQuery isn't available. The reason that the error message identifies boot.0.mouse.js as the problem is that boot.0.mouse.js includes the jQuery UI library, but the library depends on first having loaded jQuery itself.

Apparently, it is the responsibility of preboot.js to provide the jQuery library. I opened the file from C:\Program Files\Microsoft\Exchange Server\V15\ClientAccess\Owa\prem\15.0.1104.5\scripts\preboot.js, and all seemed okay. But load the same URL in a browser (/owa/prem/15.0.1104.5/scripts/preboot.js), and it was totally blank! What could be the issue?

In my case, I determined that IIS had cached a gzipped version of preboot.js which was empty! After removing the problematic cache file at C:\inetpub\temp\IIS Temporary Compressed Files\MSExchangeOWAAppPool\$^_gzip_C^\PROGRAM FILES\MICROSOFT\EXCHANGE SERVER\V15\CLIENTACCESS\OWA\PREM\15.0.1104.5\SCRIPTS\PREBOOT.JS and restarting IIS, all was fine once more.

Did anyone else encounter the same problem? If so, did this fix help?


  • Proposed as answer by FrederickD 3 hours 1 minutes ago
  • Edited by FrederickD 2 hours 59 minutes ago code formatting
July 28th, 2015 12:28am

I believe I have traced this issue and have found a fix, but I'm not certain why it's happening.

First, the word ClientError in the message means that the problem was encountered client-side in the browser. The problem? jQuery isn't available. The reason that the error message identifies boot.0.mouse.js as the problem is that boot.0.mouse.js includes the jQuery UI library, but the library depends on first having loaded jQuery itself.

Apparently, it is the responsibility of preboot.js to provide the jQuery library. I opened the file from C:\Program Files\Microsoft\Exchange Server\V15\ClientAccess\Owa\prem\15.0.1104.5\scripts\preboot.js, and all seemed okay. But load the same URL in a browser (/owa/prem/15.0.1104.5/scripts/preboot.js), and it was totally blank! What could be the issue?

In my case, I determined that IIS had cached a gzipped version of preboot.js which was empty! After removing the problematic cache file at C:\inetpub\temp\IIS Temporary Compressed Files\MSExchangeOWAAppPool\$^_gzip_C^\PROGRAM FILES\MICROSOFT\EXCHANGE SERVER\V15\CLIENTACCESS\OWA\PREM\15.0.1104.5\SCRIPTS\PREBOOT.JS and restarting IIS, all was fine once more.

Did anyone else encounter the same problem? If so, did this fix help?


  • Proposed as answer by FrederickD Tuesday, July 28, 2015 4:25 AM
  • Edited by FrederickD Tuesday, July 28, 2015 4:26 AM code formatting
Free Windows Admin Tool Kit Click here and download it now
July 28th, 2015 4:25am

Have you try to clear cache in browser?
August 24th, 2015 10:56am

This topic is archived. No further replies will be accepted.

Other recent topics Other recent topics