Error 25004. The product key you entered cannot be used on this machine. This is most likely due to previous office 2013 trials being installed (Network Steve Forum)

Error 25004. The product key you entered cannot be used on this machine. This is most likely due to previous office 2013 trials being installed

This is a new computer with NO office programs on it. After appearing to completely install, I get this error message and the installation rolls back. Then I get another message saying Microsoft Setup Bootstrapper has stopped working. I rebooted once, hoping for a clean system but no go - same results. Suggestions?

Wow, I beg to differ. Apparently I do have something called Office 15 - all dated today! Is this a trial preloaded on my new computer I didn't know about or something that loaded with the 2013??

Edited by OzarksMom Thursday, August 20, 2015 11:44 PM

August 20th, 2015 11:39pm

Hi,

If my previous reply helped resolve the issue, I suggest you mark it as answer so that customers who meet the same issue can learn from it.

Regards,

Melon Chen
TechNet Community Su

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August 23rd, 2015 9:15pm

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