Error 25004. The product key you entered cannot be used on this machine. This is most likely due to previous office 2013 trials being installed (Network Steve Forum)

Error 25004. The product key you entered cannot be used on this machine. This is most likely due to previous office 2013 trials being installed

This is a new computer with NO office programs on it. After appearing to completely install, I get this error message and the installation rolls back. Then I get another message saying Microsoft Setup Bootstrapper has stopped working. I rebooted once, hoping for a clean system but no go - same results. Suggestions?

Wow, I beg to differ. Apparently I do have something called Office 15 - all dated today! Is this a trial preloaded on my new computer I didn't know about or something that loaded with the 2013??

Edited by OzarksMom 7 hours 49 minutes ago

August 20th, 2015 7:40pm

Hi,

If there is something about Office 2013 preloaded, I suggest you uninstall it from your computer first, then install the program again, check if the problem persists.

I suggest you uninstall the preloaded one with the Fix it tool:

https://support.office.com/en-us/article/Uninstall-Office-2013-or-Office-365-from-a-Windows-computer-9dd49b83-264a-477a-8fcc-2fdf5dbf61d8

Regards,

Melon Chen
TechNet Community Su

Free Windows Admin Tool Kit Click here and download it now

August 20th, 2015 9:46pm

This topic is archived. No further replies will be accepted.