Error - Outlook Web Access has encountered a Web Browsing error.
Several of our users who are using Outlook Web Access are getting this error. We are running Exchange2007 on Server2003 Enterprise SP1. Any help on this problem would be greatly appreciated. Thank-you
Error - Outlook Web Access has encountered a Web browsing error.
The entire error report is listed below: [[Note: I have removed the actual names of servers]]
Client Information
------------------
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; Trident/4.0; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; .NET CLR 1.1.4322)
CPU Class: x86
Platform: Win32
System Language: en-us
User Language: en-us
CookieEnabled: true
Mime Types:
Exception Details
-----------------
Date: Wed Dec 23 15:19:06 EST 2009
Message: 'gtLV' is null or not an object
Url: https://exchangeserver.domain.net/owa/8.1.8.61/scripts/premium/clistview.js
Line: 39
Call Stack
----------
onFcsInLV()
Dump Event
----------
recordset = null
type = error
fromElement = null
toElement = null
altLeft = false
keyCode = 0
repeat = false
reason = 0
data =
behaviorCookie = 0
source = null
contentOverflow = false
behaviorPart = 0
url =
dataTransfer = null
ctrlKey = false
shiftLeft = false
dataFld =
returnValue = undefined
qualifier =
wheelDelta = 0
bookmarks = null
button = 0
srcFilter = null
nextPage =
cancelBubble = false
x = 0
y = 0
srcElement = null
screenX = 1588
screenY = 220
srcUrn =
origin =
boundElements = [object]
clientX = 130
clientY = 26
propertyName =
shiftKey = false
ctrlLeft = false
offsetX = 0
offsetY = 0
altKey = false
errorMessage = 'gtLV' is null or not an object
errorUrl = https://exchangeserver.domain.net/owa/8.1.8.9/scripts/premium/clistview.js
errorLine = 39
errorCharacter = 22
errorCode = 0
April 20th, 2010 1:39pm
Does the issue happen when attempting to login to OWA, or anything else, like refresh the view by clicking “Check Message” button?
Does the issue happen to problematic users when using the machines that can be used well by other users?
Does the issue happen when access the OWA URL directly, without any other redirection?
Could the issue be reproduced to problematic users when attempting to access OWA on the CAS server directly?
Please describe the exchange topology, version
Please compare the difference between the problematic users’ machines and the fine ones’, especially about the version of the Internet
Explorer and OSJames Luo
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April 20th, 2010 11:31pm
This happens only in Outlook Web Access after users have already been logged in. Users are telling me that they are replying to email addresses outside the organization when the error message pops up.
This does not seem to be targetting certain problematic users. One whole dept told me they were getting this error.
We are running Exchange 2007 on server 2003.
April 21st, 2010 12:15pm
Please verify the other questions in the post above
If the client configuration is Windows 7/Internet Explorer 8, please change the value of “tabprocgrowth” to 0, and then see if the issue
still persists
Opening
a New Tab may launch a New Process with Internet Explorer 8.0James Luo
TechNet Subscriber Support (http://technet.microsoft.com/en-us/subscriptions/ms788697.aspx)
If you have any feedback on our support, please contact tngfb@microsoft.com
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April 21st, 2010 9:47pm
All of our users are running Windows XP. Users with desktops are running IE8, but users who are using thin client and Citrix are using IE7. The problem seems to affect both browsers.
I checked for that registry setting, but did not find it in XP so I am assuming that is Win7 specific.
Thank-you for your feedback. Any new ideas?
April 22nd, 2010 9:28am
Same issue here with XP & IE8. Seems to be pretty random in occurrence and only a handful of users out of a 1000. One tech guy got the error when reinstalling the s/mime control. Most get it on sending an email. Some times it happens just clicking between
folders.
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August 9th, 2010 11:27am
I have a ticket open with the IE Team at Microsoft, and apparently the problem is with the OWA code.
"It looks like the IE team has given some suggestions to the OWA developers for a way to work-around this issue in the OWA code."
I am waiting for their findings........
August 9th, 2010 12:18pm
" How do I troubleshoot this one? I am using OWA and when I try to change my email signature several times, it resulted to this error and now I cannot update my email signature already. Help!!!"
*** Please refer to error below.
Client Information
------------------
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; MS-RTC LM 8; .NET4.0C; .NET4.0E; InfoPath.2)
CPU Class: x86
Platform: Win32
System Language: en-us
User Language: en-us
CookieEnabled: true
Mime Types:
Exception Details
-----------------
Date: Thu Aug 18 00:34:19 UTC+0800 2011
Message: 'all' is null or not an object
Url: https://mail.convergys.com/owa/8.1.393.1/scripts/premium/cfmtbar.js
Line: 14
Call Stack
----------
dispFb(oFb,fDspPuClr)
oFb = 'undefined'
fDspPuClr = 'undefined'
unload()
Dump Event
----------
recordset = null
type = error
fromElement = null
toElement = null
altLeft = false
keyCode = 0
repeat = false
reason = 0
data =
behaviorCookie = 0
source = null
contentOverflow = false
behaviorPart = 0
url =
dataTransfer = null
ctrlKey = false
shiftLeft = false
dataFld =
returnValue = undefined
qualifier =
wheelDelta = 0
bookmarks = null
button = 0
srcFilter = null
nextPage =
cancelBubble = false
x = 0
y = 0
srcElement = null
screenX = 45
screenY = 417
srcUrn =
origin =
boundElements = [object]
clientX = 45
clientY = 273
propertyName =
shiftKey = false
ctrlLeft = false
offsetX = 0
offsetY = 0
altKey = false
errorMessage = 'all' is null or not an object
errorUrl = https://mail.convergys.com/owa/8.1.393.1/scripts/premium/cfmtbar.js
errorLine = 14
errorCharacter = 32
errorCode = 0
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August 17th, 2011 12:45pm
We had similar problem, every popup (i.e. new mail) gave an error stating:
"Outlook Web Access has encountered a Web browsing error"
(do not have the whole code, it might be differend than what the OP had)
Also Exchange 2007 on 2003 server, but Windows 7 client machine (and IE8)
The problem was solved by removing all other but our own (finnish) keyboard layout from regional and language settings.
(by default, we also had keyboard: finnish with saami and Keyboard: English + ink corrections)
Also copied settings to default user profile and loginscreen from the control tab -> copy settings function
Hope this helps anyone else, who stumbles here with google search :)
January 16th, 2012 7:18am
Is issue resolved...? Has MS suggested anything to resolve this issue....?
Chetan
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April 23rd, 2012 6:47am