End-users receiving emails sents months ago - random.
Over the past year I have had a dozen or so users tell me that they received emails (work related, spam, etc...) that was originally sent days and months ago but they never received them at the original time they were sent. For the most part I looked at things but found no issues and being it was random (maybe once a month) I just let it go. Now I have to look further into the issue because today our HR department received 2 extreamly important emails that were originally sent on 2 Oct & 28 Sep 2009. They did not receive the emails previously. One email was sent from Web based email and one was sent from another company. We are running Exchange server 2007 and all users use the Outlook 2007 client. We do have spam hardware which we check daily for emails on hold/quarantined. We have 350+ users and handle about 5000 emails daily (incoming/outgoing).Thanks.impalajag
January 4th, 2010 6:59pm

Please check the setting on Spam Hardware(gateway), what are the rules there or any policy mentioned to block any mail, it will delete that mail, go through all the rule if there are any.Ripu Daman Mina
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January 4th, 2010 10:24pm

Does Message tracking show that the message was actually sent?
January 4th, 2010 10:37pm

Ripu and AndyD - Thanks for the responses. First - Exchange message tracking - I did check for the day that the 'old' email were supposedly received by the user and there is NO record of them being delivered. Unfortunately we don't keep exchange logs back to Sep or Oct so I can't check to see if they were delivered at the original time. We only keep 30 days.As for our spam hardware (FortiMail) - it is not blocking these specific email domains and no other rules are setup for blocking - just Black (Not allowed) and White (Allowed) lists. However, we do keep logs back to Sep & Oct and I found where both of the subject emails were received into FortiMail and Queued for delivery to the mailbox.Now I can't say that the user(s) are doing/not doing something at their end so it's hard to say if the issue is even legit. I will research the users mail accounts to see if I come up with anything else.Thanks so much.ImpalaJag
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January 5th, 2010 7:41pm

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