Emails received from outside division have text corruption
I have recently deployed an Exchange 2010 SP1 server (14.1 Build 218.15, running on Win Server 2008 R2 Enterprise 6.1.7600), currently coexisting with Exchange 2K3 SP2 (6.5 Build 7638.2, running on Win 2K3 Server Standard SP 2 5.2.3790). Since the deployment there are reports from several users, including myself, (some have had their mailbox migrated, others not) that emails received from outside the organization have some corruption in the body of the email. This has only been seen in HTML formatted emails so far. User's clients are a mix of Outlook 2007 and 2010. For affected messages the problem is present in the OWA interface as well. Email routing for my division is through corporate-level anti-spam and anti-virus appliances, then to the corporate-level email server where the message is auto-forwarded to the email server in my division. The corporate-level email server is 'Sun One Messaging Server'. I think the problem is on my end of things because in testing I changed the configuration of my mailbox on the corporate-level server so that emails are kept on the server in addition to being sent to my division's server. In that way I can look at a copy of an affected message in both places. When I do, the message on the corporate-level server is fine and the message on my division's server is 'messed up'. I have McAfee VirusScan (8.7i) running on the exchange server, but not the McAfee Exchange component, so I don't believe the problem is caused by the AV running on the server. I can disable the file system scanner if anyone thinks it would be useful. Looking at the source code of the message body in Outlook the break in the HTML code is apparent, so it is not just a problem with the page renderer that Outlook uses. At least I think that is what that means. I tried to include all pertinent information, but I am sure I have missed something, so please ask. Any ideas? Thank you Arch
February 23rd, 2011 12:14pm

Hi, Can you always reproduce this problem? Does the problem happen on all incoming mails? Does the issue persist if you configure exchange server to receive the mails directly, bypass the "'Sun One Messaging Server'"? The anti-virus programs could cause this issue, please disable it for testing. Gen Lin TechNet Subscriber Support in forum If you have any feedback on our support, please contact tngfb@microsoft.com Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Thanks Gen Lin-MSFT
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February 24th, 2011 3:49am

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