check the Displayname / SimpleDisplayname on both ON premises and office 365

• Proposed as answer by Vishwanath.S Monday, August 10, 2015 1:43 PM
• Unproposed as answer by wiggum83 Monday, August 10, 2015 1:47 PM

Hi Lynn,

Is that the definitive answer? I find it odd because Exchange Online uses Exchange 2013 as the back-end, correct? So if it's possible with Exchange Online, why not on-premises Exchange 2013? I also receive email from other organisations running Exchange that shows the email address in this format (Just name, not full email address). I can double check but I'm certain most of these will be Exchange 2010/2013. So there's no way at all? Thanks.

EDIT: Just confirmed one of these senders is definitely running Exchange 2013 CU9.

• Edited by wiggum83 Tuesday, August 11, 2015 8:00 AM

Hi,

I hope someone can help with what I thought would be a simple issue. To give a little background, we have a hybrid environment - Exchange 2010 / Exchange 2013 / Exchange Online. At the moment, there are only test mailboxes on Exchange Online. When an email is sent out from an on-premises mailbox to an external recipient, it looks like the below showing the full email address with the domain name.

If I send an email out from an Exchange Online mailbox to an external recipient however, it only shows the display name (in this case Office365 Test) and not the full email address.

How can I set this so that on-premises mailboxes also just show the display name as Exchange Online does?

Thanks in advance.

check the Displayname / SimpleDisplayname on both ON premises and office 365

• Proposed as answer by Vishwanath.S 17 hours 44 minutes ago
• Unproposed as answer by wiggum83 17 hours 39 minutes ago

Hi,

Thanks for your reply. Don't think that's the problem though. I connected to Powershell Online and did a get-mailbox on the Exchange Online mailbox and did the same onpremise for the Exchange 2010 test mailbox. Here's the output:

Exchange 2010 test

DisplayName                            : Exchange2010 Test
SimpleDisplayName                      : Exchange2010 Test

Office365 Test

DisplayName                            : Office365 Test
SimpleDisplayName                      :

I could try removing the Simple Display Name from the on-premises account but I don't think that's the problem as this happens for every on-premises account. Anywhere else I could look?

Ok Check for these settings on both premises Get-RemoteDomain | Select UseSimpleDisplayName 

Thanks again. Returns as false for all domains...

Hi,

By default, we cannot change this format for external recipients in on-premises exchange 2010/2013, except the display name in front of the email address.

To work around this problem, save the exchange user as personal contact.

And the suggestion above is trying to change the display name, not the email address format.

Best Regards.

Hi,

Any other thoughts on this? I'm fairly certain this isn't impossible...

Thanks again...

Sorry to bump this again but.... anyone? Any ideas?

FYI - Fixed this myself. In Exchange 2010, under Hub Transport > Remote domains > Message Format tab, ensure "Display sender's name on messages" is checked.

• Marked as answer by wiggum83 21 hours 49 minutes ago