Dear Colleagues , I am using exchange 2007 SP3 with update rollup 7 . Users report that email searching is not correct (e.g : they see 3 emails titled "Box" but their search only returns 2). I took below steps : 1- run "resetsearchindex.ps1 dbname " to reset the index for the problematic db. 2- checked the counter "Full Crawl mode status " for the desire db which had a value of 0 , meaning the the crawling has finished . At this stage contacted the user and still had problem 3- checked that " Microsoft Exchange Search Indexer " service is running 4- run "Get-MailboxDatabase |ft Name,IndexEnabled " which returned TRUE 5- run "Test-ExchangeSearch -Identity user@domain.com " for the specific user but returned FALSE with search time of -1 these instructions were from below link (http://technet.microsoft.com/en-us/library/bb123701(v=exchg.80)) What extra steps should I take to overcome this problem ? Any advise is appreciated .

Hi Did the user do the Email Search via Outlook or OWA, please try both. Also how about rebulid the windows index search and have a try The steps are on the below link Reset indexing by rebuilding your Instant Search catalog http://office.microsoft.com/en-us/outlook-help/reset-indexing-by-rebuilding-your-instant-search-catalog-HA010237832.aspx CheersZi Feng TechNet Community Support

Hi Did the user do the Email Search via Outlook or OWA, please try both. Also how about rebulid the windows index search and have a try The steps are on the below link Reset indexing by rebuilding your Instant Search catalog http://office.microsoft.com/en-us/outlook-help/reset-indexing-by-rebuilding-your-instant-search-catalog-HA010237832.aspx CheersZi Feng TechNet Community Support

HI , Thanks for your comment . As the new reindexing of mailboxes have not been finished ,so I will do this settings after the end . Will let you know the result . Thanks for your precious comment.