EXCH 2003 OWA Japanese Language Subject Line is Question Marks
Can you help me figure out the installation steps to support Japanese characters in the Subject Line of our outlook web access users. I have looked at some KB articles but really need to know which patch and to which servers to apply the patch on. EXCH 2003 SP2 ENT with standard front end and mailbox server setup. Thanks!
July 28th, 2011 10:59am

Hi tictactoe9, Do you mean only Japanese characters in the Subject Line are changed to Question Marks, but it is OK in the message body? Both internal mails and external mails? What's the language settings of Windows OS/Exchange/Clients? If possible, please open OWA in the Exchange server to test. Frank Wang Forum Support Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.
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July 29th, 2011 2:47am

Hi tictactoe9, Any updates?
July 31st, 2011 10:01pm

Hi Frank, Yes - body of the email is correct - only the subject line is incorrect. tictactoe9James
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August 1st, 2011 2:08pm

Hi James, "Both internal mails and external mails? What's the language settings of Windows OS/Exchange/Clients? If possible, please open OWA in the Exchange server to test." Please also check the following settings: 1,If you don't install East Asian languages on the Server, please install it(Regional and language options). 2, Install Japanese Locale from server properties in Exchange System Manager 3, In ESM under Global settings, right click on Internet message format > Default > Properties and set it to Both 4, In the client machine changed the Internet Explorer settings Tools >Internet Option > Settings, under settings in Language tab Please move Japanese on the Top. Frank Wang Forum Support Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.
August 1st, 2011 11:37pm

Hi James, Any updates?
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August 3rd, 2011 10:03pm

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