This issue has only appeared in the day or so.

When creating a scatter plot of data in excel with smooth lines and markers, excel crashes.

Repeats every time.

Faulting application name: EXCEL.EXE, version: 15.0.4667.1000, time stamp: 0x543d3f54
Faulting module name: ntdll.dll, version: 6.3.9600.17278, time stamp: 0x53eebd22
Exception code: 0xc0000374
Fault offset: 0x00000000000f0d6c
Faulting process ID: 0xe58
Faulting application start time: 0x01d0178e693d322c
Faulting application path: C:\Program Files\Microsoft Office 15\root\office15\EXCEL.EXE
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report ID: bef64134-8381-11e4-bf6f-50e549c17d10
Faulting package full name: 
Faulting package-relative application ID: 

Following youtube clips shows the behaviour (not my clip but it shows the same as my system). It was only posted 2 days ago as well.

https://www.youtube.com/watch?v=GKuxRxsDEJ0

Had a recent update, not sure yet if excel was updated at the same time.

Hello Skipalami,

Sounds like memory is scarce. Can you try close all other applications before running Excel? Do you have access to another computer with more RAM you can try this on?

Hi Skipalami,

Based on the error log "Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll", it might be caused by some reasons:

1. Excel crash with some add-in installed, such as ABBYY FineReader. Please see the similar thread:

http://community.office365.com/en-us/f/172/t/201014.aspx

2. Corrupt Windows user profile, we could create a new Windows User Account / profile and verify the results.

3 Non-Microsoft application / service conflicting with the Office application

Enable Clean-boot using the steps given here and then open the Office applications to verify the status. Clean Boot helps to eliminate the software conflicts.

Note: once the troubleshooting is done, enable Normal Start-up.

If the issue still exists, we need to collect the App crash dump file to do further troubleshooting.

First enable app crash dump collection by copying following words into notepad, saving it as dump.reg and importing it:

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\localdumps\EXCEL.EXE]

"DumpFolder"=hex(2):63,00,3a,00,5c,00,63,00,72,00,61,00,73,00,68,00,64,00,75,\

  00,6d,00,70,00,73,00,00,00

"DumpCount"=dword:00000010

"DumpType"=dword:00000001

"CustomDumpFlags"=dword:00000000

Then, open Excel to repro the issue. If crash issue appeared, please find the crashdump file under c:\.

You can try to analyze dump by yourself if you would like to

How to analyze app crash dump file:

http://blogs.technet.com/b/askperf/archive/2007/05/29/basic-debugging-of-an-application-crash.aspx

To further help you, please upload this file to us ( Email address: ibsofc@microsoft.com )

Regards,

George Zhao
TechNet Community Support

Same problem.  I went through all the steps for clean boot and the problem persists.

Event Log:

Faulting application name: EXCEL.EXE, version: 15.0.4675.1000, time stamp: 0x5462a5bc
Faulting module name: ntdll.dll, version: 6.3.9600.17278, time stamp: 0x53eebd22
Exception code: 0xc0000005
Fault offset: 0x0000000000032df0
Faulting process id: 0x1984
Faulting application start time: 0x01d01639435ab9c8
Faulting application path: C:\Program Files\Microsoft Office\Office15\EXCEL.EXE
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 6ca5f4b5-822e-11e4-8283-60d819d66db9
Faulting package full name: 
Faulting package-relative application ID:

The reg key George provided is not producing a dump file; at least I can't find it in "c:\" or "c:\crashdumps"

I am an IT manager for a university department and a professor showed me this on Friday (12th).

I have been able to reproduce this error on several machines.  The only corollaries I can find so far are the updates to windows and office, Windows 8.1, and Nvidia Quadro videocards installed.

I would like a dump to look at.  Any ideas to get one?

• Edited by CameronKBerry Monday, December 15, 2014 7:37 PM error in date

Same problem.  I went through all the steps for clean boot and the problem persists.

Event Log:

Faulting application name: EXCEL.EXE, version: 15.0.4675.1000, time stamp: 0x5462a5bc
Faulting module name: ntdll.dll, version: 6.3.9600.17278, time stamp: 0x53eebd22
Exception code: 0xc0000005
Fault offset: 0x0000000000032df0
Faulting process id: 0x1984
Faulting application start time: 0x01d01639435ab9c8
Faulting application path: C:\Program Files\Microsoft Office\Office15\EXCEL.EXE
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 6ca5f4b5-822e-11e4-8283-60d819d66db9
Faulting package full name: 
Faulting package-relative application ID:

The reg key George provided is not producing a dump file; at least I can't find it in "c:\" or "c:\crashdumps"

I am an IT manager for a university department and a professor showed me this on Friday (12th).

I have been able to reproduce this error on several machines.  The only corollaries I can find so far are the updates to windows and office, Windows 8.1, and Nvidia Quadro videocards installed.

I would like a dump to look at.  Any ideas to get one?

• Edited by CameronKBerry Monday, December 15, 2014 7:37 PM error in date

I am also having this same issue. This is a debilitating bug and it only appeared after I installed a bunch of office 2013 updates on 12/13.

I'm happy to provide any additional information that would be helpful and I'm willing to try some suggestions.

I am also suffering from this issue with Excel 2013 x64.  Excel completely crashes, no warning/error message.

Persists after clean reboot etc.

Also running Windows 8.1.

Event Log info:

Faulting application name: EXCEL.EXE, version: 15.0.4667.1000, time stamp: 0x543d3f54
Faulting module name: ntdll.dll, version: 6.3.9600.17415, time stamp: 0x5450559e
Exception code: 0xc0000374
Fault offset: 0x00000000000f1340
Faulting process ID: 0x1018
Faulting application start time: 0x01d01b7fc5789ae0
Faulting application path: C:\Program Files\Microsoft Office 15\Root\Office15\EXCEL.EXE
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report ID: f44ca6c1-8773-11e4-806c-485b391c05cf
Faulting package full name: 
Faulting package-relative application ID: 

• Edited by Chris Bailiss (UK) Friday, December 19, 2014 11:43 AM Added event log info

I am also suffering from this issue with Excel 2013 x64.  Excel completely crashes, no warning/error message.

Persists after clean reboot etc.

Also running Windows 8.1.

Event Log info:

Faulting application name: EXCEL.EXE, version: 15.0.4667.1000, time stamp: 0x543d3f54
Faulting module name: ntdll.dll, version: 6.3.9600.17415, time stamp: 0x5450559e
Exception code: 0xc0000374
Fault offset: 0x00000000000f1340
Faulting process ID: 0x1018
Faulting application start time: 0x01d01b7fc5789ae0
Faulting application path: C:\Program Files\Microsoft Office 15\Root\Office15\EXCEL.EXE
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report ID: f44ca6c1-8773-11e4-806c-485b391c05cf
Faulting package full name: 
Faulting package-relative application ID: 

• Edited by Chris Bailiss (UK) Friday, December 19, 2014 11:43 AM Added event log info

Same problem here (Win8.1, Excel 2013) ... so far my solution is to run Excel in Safe mode. 

Window +R

Excel.exe /safe

I get the same issue even in safe mode.  I select the data to plot click on INSERT and then choose one of the Scatter Plot options the program crashes.  

Hi Skipalami,

I can also reproduce this bug and have found a work around.

Select an empty cell and insert a scatter chart. It should work.

Then, select data by contextual menu.

It works for me.

• Proposed as answer by ZakArt Wednesday, February 04, 2015 7:56 PM

Hi Skipalami,

I can also reproduce this bug and have found a work around.

Select an empty cell and insert a scatter chart. It should work.

Then, select data by contextual menu.

It works for me.

• Proposed as answer by ZakArt Wednesday, February 04, 2015 7:56 PM

Thanks for this workaround. I've been experiencing the same crashes with the same error reports, and this workaround let me get around that for the time being.

This workaround worked for me. Thanks

Seems like this is happening on 8.1 64x excel 2013 only. I tried same thing on 7 and it worked fine.

I can report I get exactly the same issue, Excel 2013, Win 8.1 x64

I have also exactly the same problem. I hope that Microsoft solve this issue asap. I am using windows 8.1 x64 with MS Office 2013.

I'm also having the same problem. Mid-February and still no fix for this?

Microsoft, common now. Windows is your product and so is Excell..... Why don't they like each other anymore?

I'll keep checking back here but it doesn't seem like there is a lot of urgency or any progress being made on this item.

The workaround is not a solution. For now it works but this is pretty lame.

I've got the same problem (8.1, x64, Excel 2013) and can confirm that there's no problem on my wife's Windows 7.

fredmagi's work-around works for me but I'm teaching students how to make scatter plots and I don't want to teach them to create a graph from a blank cell and then add data.

I'm not even teaching them smoothed plots, I'm just teaching regular scatter plots and sometimes my mouse slips over the smoothed icon and everything crashes. 

Come on Microsoft - fix this!

• Edited by TGroleau 8 hours 57 minutes ago

Yes- that is the most annoying thing: that if you just accidentally mouse over the smooth scatter plot with marker option, the program immediately dies.

I've got the same problem (8.1, x64, Excel 2013) and can confirm that there's no problem on my wife's Windows 7.

fredmagi's work-around works for me but I'm teaching students how to make scatter plots and I don't want to teach them to create a graph from a blank cell and then add data.

I'm not even teaching them smoothed plots, I'm just teaching regular scatter plots and sometimes my mouse slips over the smoothed icon and everything crashes. 

Come on Microsoft - fix this!

• Edited by TGroleau Tuesday, February 24, 2015 2:58 AM

I've got the same problem (8.1, x64, Excel 2013) and can confirm that there's no problem on my wife's Windows 7.

fredmagi's work-around works for me but I'm teaching students how to make scatter plots and I don't want to teach them to create a graph from a blank cell and then add data.

I'm not even teaching them smoothed plots, I'm just teaching regular scatter plots and sometimes my mouse slips over the smoothed icon and everything crashes. 

Come on Microsoft - fix this!

• Edited by TGroleau Tuesday, February 24, 2015 2:58 AM

I've got the same problem (8.1, x64, Excel 2013) and can confirm that there's no problem on my wife's Windows 7.

fredmagi's work-around works for me but I'm teaching students how to make scatter plots and I don't want to teach them to create a graph from a blank cell and then add data.

I'm not even teaching them smoothed plots, I'm just teaching regular scatter plots and sometimes my mouse slips over the smoothed icon and everything crashes. 

Come on Microsoft - fix this!

Same deal for me - Win 8.1 Pro, Excel 13. Machine is a clean i7, 16G RAM. Work-around is a god-send.... 

Please Microsoft 0 look at this and fix it

Excel crashes on Windows 8.1 x64 when plotting more than one data series, particularly when series are different size and I try to change the plot type the program hangs and shows a black screen.
The only way to solve the problem is to remove the other series and leaving only one.

Same issue here. Windows 8.1, Excel 2013 x64, all updates installed. Can we expect a fix?

Here's my event log:

Faulting application name: EXCEL.EXE, version: 15.0.4693.1000, time stamp: 0x54b5e407
Faulting module name: ntdll.dll, version: 6.3.9600.17630, time stamp: 0x54b0e17a
Exception code: 0xc0000005
Fault offset: 0x0000000000031bab
Faulting process id: 0xa9c
Faulting application start time: 0x01d055517064f2f4
Faulting application path: C:\Program Files\Microsoft Office\Office15\EXCEL.EXE
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: b9733850-c144-11e4-8256-90004e9ea5e9
Faulting package full name: 
Faulting package-relative application ID:

Same issue.  All it takes is hovering over the damn icon to cause the crash.  Thanks MS, just lost a ton of work.

Hi all,

Please try this method, Modify a registry key:

HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common changing Common to Common_BAD

Regards,

George Zhao
TechNet Community Support

I tried this, it didn't change anything. I still get the same instant crash when just mousing over the graph icon...

AAHHH

Hello I have the same problem, crashes when i mouse over the scatter graph icon. Please help i have an assignment due in on Tuesday and i cant put a graph into my document!! :(

PS - tried renaming the COMMON to COMMMON_BAD with no luck

PSS - please see the pic below, it only happens when i mouse over this option (the scatter graph highlighted in green)

PSS - pls see image http://i.imgur.com/t5rjD

Hi All,

It seems happened with Excel 2013 64bit version, please try to use 32bit version. It should be worked.

Regards,

George Zhao
TechNet Community Support

Disable live preview. At least it won't crash on mouse hover.

Is there no workaround to this? I've got Office installed and all my settings in Outlook will get wiped if I re-install. 

How do I disable the live preview?

Hi,

Disable Live Preview. Steps: Click File>Option>General

Regards,

George Zhao
TechNet Community Support

Same issue and it's April.  I'm running 8.1 64x with Office 365 Pro Plus.  Everything else works fine, but as soon as I hover over that plot (which is what I need for this graph) it crashes.  Should note that I have ample Ram and CPU power (16gb, i7-4710HQ), so it is definitely a software issue.  

Workaround of creating a plot with a blank cell selected and then adding the data does work, but it is a very weird bug.  

Even when I do this, it still crashes if I try to use this plot method.  

How do we understand if this bug is being worked by MS?  Installing 32-bit is not a solution nor an option for some company owned machines.  I am having this same issue on a company and personal laptop, both Windows 8.1, both 64-bit, one Dell one Lenovo, both crashing when trying to create the smooth-lines scatterplot even with Live Preview disabled.  Thank you in advance for your response.

Same problem here, a fix would be much appreciated.

Same here. 64 bit Excel, everything else running fine. Soon as hover over scatter plot with smooth line, crash. Please fix.

Same for me. Windows 8.1 64-bit, Excel 2013. Crashes Excel every time.

Same for me. Windows 8.1 64-bit, Excel 2013. Crashes Excel every time I hover over scatter with lines icon.

Just noticed it today today before I did most recent OS updates.  I use straight line scatters more often and they are fine.  The persistent crash is completely irritating ... almost as irritating as Microsoft's lack of responsiveness.