E-mail Disappeared
I have a user that has had an e-mail disappear from her Outlook client (Outlook 2007). Luckily, she printed off a hard copy prior to it disappearing so I know it was in her inbox at one time. I tracked the message using the Message Tracking Center and found
it. I've done a search in the users mailbox for the e-mail but I can't find it at all. Is there anyway to recover this particular message?
I am running SBS 2003 SP2 and Exchange 2003
May 9th, 2011 3:36pm
user may have deleted it or moved it. Search the mailbox from outlook for the message.
check the deleted items and dumpster.
Try to recover if it's still in the dumpster.
http://support.microsoft.com/kb/246153
Sukh
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May 9th, 2011 5:03pm
It's highly unlikely she deleted it. She has over 800 e-mails in her deleted folder. I did an advance search that included searching her archives and deleted items folders. Still nothing. This is very strange.
May 9th, 2011 5:15pm
did you try to recover using the KB and looking at the dumpster?
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May 9th, 2011 5:29pm
Also check the settings for auto archiving feature in Outlook, if it's used then check the pst file where it might have been moved to
I recommend to not use auto archive feature, turn it off with a GPOJonas Andersson | Microsoft Community Contributor Award 2011 | MCITP: EMA 2007/2010 | Blog:
http://www.testlabs.se/blog | Follow me on twitter:
jonand82
May 10th, 2011 4:57am
I haven't specifically check this yet. Although, I did check her archives. The advanced search in Outlook allows you to search through archived files.
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May 10th, 2011 9:50am
user may have deleted it or moved it. Search the mailbox from outlook for the message.
check the deleted items and dumpster.
Try to recover if it's still in the dumpster.
http://support.microsoft.com/kb/246153
Sukh
Ya you are rite.,..............................................................Sukh uuuuuuu mmmmmmmmmmmmmmmmm
May 10th, 2011 2:36pm
Hi,
When you use Microsoft Outlook
2010 or Microsoft Office Outlook 2007 to connect to Microsoft
Exchange Online, you notice that some messages are missing from the mailbox.
Cause
Typically, this issue may occur if one or more of the following conditions are true:
The message was
deleted. The message was archived.
The Outlook client is configured to use a custom view that may be filtering the missing message.
The POP3 settings are configured incorrectly.
Resolution
Method 1: Search for the missing
items
Open Outlook,
and then use the Outlook Search feature to manually check the following locations for any indication of the
deleted items:
Inbox
Deleted
Items A folder where the message previously existed
A specific folder
Perform a Mailbox-level search
Method 2: The message was
deleted
2a:
Recover a message that was
deleted from the
Deleted
Items folder
In Outlook, click the folder that contained the missing message, such as the Inbox folder, the
Deleted Items folder, or a specific folder in which the message previously existed.
On the menu bar, click
Tools, and then click
Recover
Deleted Items.
In the
Recover
Deleted Items from
dialog box, select the missing message from the list, and then click the
Recover
Deleted Item icon.
2b:
Recover a message after a hard-delete or when the
Deleted
Items folder is empty
On the client computer that you are using to perform the
deleted
items recovery operation, click Start, click
Run, type regedit, and then click OK.
Expand the following registry subkey:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Exchange\Client\Options
Note If part of this registry subkey does not exist, it must be created manually.
Right-click
Options, point to New, and then click DWORD Value.
Type
DumpsterAlwaysOn, and then press ENTER to name the new value. Double-click
DumpsterAlwaysOn. Type
1 in the Value data box, click Decimal in the
Base area, and then click OK. Close Registry Editor.
Restart Office Outlook.
Select the folder from which the message was
deleted, or select the folder in which the message existed before the message disappeared.
a. In Outlook 2007: On the menu bar, click
Tools, and then click
Recover
Deleted Items.
b. In Outlook 2010: Click the
Folder tab, and then click Recover
Deleted
Items. In the
Recover
Deleted Items from
dialog box, select the missing message from the list, and then click the
Recover
Deleted Item icon.
Method 3: The message is in a local Outlook archive
In Outlook, click
Go, click the Folder List, and then click
Archive Folders or the name that you used for the archive location.
Click the folder that contains the message that you want to move.
Select the message that you want to move, and then drag the message into the original folder in the
Folder List or into another folder.
Method 4: The Outlook client is configured to use a custom view that uses a filter
Use Microsoft Office Outlook Web Access to log on to
Exchange Online. If you can see the message when you use Outlook Web Access, the Outlook client may be using a custom view and filter. To remove the filter, follow these steps:
If you are running Outlook 2007, follow these steps:
1. Click View, select
Current View, and then click
Customize Current View.
2. In the Customize Current View
dialog box, click Filter.
3. In the Filter
dialog box, click Clear All
to remove the current filter, and then click OK.
If you are running Outlook
2010, click View
on the Office Ribbon, and then click Reset View
under the Current View
group.
Method 5: The POP3 settings are configured incorrectly
In Outlook 2007, click
Tools, and then click Account Settings.
In Outlook 2010, on the
File tab, click Account Settings.
In the
E-mail Accounts
dialog box, select your ISP POP3 account, and then click
Change. Make sure that the POP3 settings are correct.
Click
More Settings. Click the
Advanced tab, and under Delivery, make sure that the
Leave a copy of messages on the server check box is selected.
Clear the
Remove from Server after # days
check box.
Note Also, verify other
clients or mobile devices that are synchronized with the Exchange Online mailbox for POP3 settings.
Method 6: The message was moved or
deleted by a retention policy
Retention polices can be applied by
Exchange Administrators across an organization or by users themselves in Outlook
2010. To determine if a retention policy is being applied in Outlook, follow these steps:
Open Outlook, and then right-click the folder where the messages should have been delivered.
From the menu click
Data File Properties.
Click the
Policy tab.
Observe the
Folder Policy and note if the option configured is anything other than
Use parent Folder Policy. Repeat this process for all parent folders in that path to determine if a retention policy is defined.
HOW TO: Use System Policies to Configure Mailbox Storage Limits in Exchange
Server 2003
Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
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May 11th, 2011 3:53am