E-mail Disappeared
I have a user that has had an e-mail disappear from her Outlook client (Outlook 2007). Luckily, she printed off a hard copy prior to it disappearing so I know it was in her inbox at one time. I tracked the message using the Message Tracking Center and found it. I've done a search in the users mailbox for the e-mail but I can't find it at all. Is there anyway to recover this particular message? I am running SBS 2003 SP2 and Exchange 2003
May 9th, 2011 3:36pm

user may have deleted it or moved it. Search the mailbox from outlook for the message. check the deleted items and dumpster. Try to recover if it's still in the dumpster. http://support.microsoft.com/kb/246153 Sukh
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May 9th, 2011 5:03pm

It's highly unlikely she deleted it. She has over 800 e-mails in her deleted folder. I did an advance search that included searching her archives and deleted items folders. Still nothing. This is very strange.
May 9th, 2011 5:15pm

did you try to recover using the KB and looking at the dumpster?
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May 9th, 2011 5:29pm

Also check the settings for auto archiving feature in Outlook, if it's used then check the pst file where it might have been moved to I recommend to not use auto archive feature, turn it off with a GPOJonas Andersson | Microsoft Community Contributor Award 2011 | MCITP: EMA 2007/2010 | Blog: http://www.testlabs.se/blog | Follow me on twitter: jonand82
May 10th, 2011 4:57am

I haven't specifically check this yet. Although, I did check her archives. The advanced search in Outlook allows you to search through archived files.
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May 10th, 2011 9:50am

user may have deleted it or moved it. Search the mailbox from outlook for the message. check the deleted items and dumpster. Try to recover if it's still in the dumpster. http://support.microsoft.com/kb/246153 Sukh Ya you are rite.,..............................................................Sukh uuuuuuu mmmmmmmmmmmmmmmmm
May 10th, 2011 2:36pm

Hi, When you use Microsoft Outlook 2010 or Microsoft Office Outlook 2007 to connect to Microsoft Exchange Online, you notice that some messages are missing from the mailbox. Cause Typically, this issue may occur if one or more of the following conditions are true: The message was deleted. The message was archived. The Outlook client is configured to use a custom view that may be filtering the missing message. The POP3 settings are configured incorrectly. Resolution Method 1: Search for the missing items Open Outlook, and then use the Outlook Search feature to manually check the following locations for any indication of the deleted items: Inbox Deleted Items A folder where the message previously existed A specific folder Perform a Mailbox-level search Method 2: The message was deleted 2a: Recover a message that was deleted from the Deleted Items folder In Outlook, click the folder that contained the missing message, such as the Inbox folder, the Deleted Items folder, or a specific folder in which the message previously existed. On the menu bar, click Tools, and then click Recover Deleted Items. In the Recover Deleted Items from dialog box, select the missing message from the list, and then click the Recover Deleted Item icon. 2b: Recover a message after a hard-delete or when the Deleted Items folder is empty On the client computer that you are using to perform the deleted items recovery operation, click Start, click Run, type regedit, and then click OK. Expand the following registry subkey: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Exchange\Client\Options Note If part of this registry subkey does not exist, it must be created manually. Right-click Options, point to New, and then click DWORD Value. Type DumpsterAlwaysOn, and then press ENTER to name the new value. Double-click DumpsterAlwaysOn. Type 1 in the Value data box, click Decimal in the Base area, and then click OK. Close Registry Editor. Restart Office Outlook. Select the folder from which the message was deleted, or select the folder in which the message existed before the message disappeared. a. In Outlook 2007: On the menu bar, click Tools, and then click Recover Deleted Items. b. In Outlook 2010: Click the Folder tab, and then click Recover Deleted Items. In the Recover Deleted Items from dialog box, select the missing message from the list, and then click the Recover Deleted Item icon. Method 3: The message is in a local Outlook archive In Outlook, click Go, click the Folder List, and then click Archive Folders or the name that you used for the archive location. Click the folder that contains the message that you want to move. Select the message that you want to move, and then drag the message into the original folder in the Folder List or into another folder. Method 4: The Outlook client is configured to use a custom view that uses a filter Use Microsoft Office Outlook Web Access to log on to Exchange Online. If you can see the message when you use Outlook Web Access, the Outlook client may be using a custom view and filter. To remove the filter, follow these steps: If you are running Outlook 2007, follow these steps: 1. Click View, select Current View, and then click Customize Current View. 2. In the Customize Current View dialog box, click Filter. 3. In the Filter dialog box, click Clear All to remove the current filter, and then click OK. If you are running Outlook 2010, click View on the Office Ribbon, and then click Reset View under the Current View group. Method 5: The POP3 settings are configured incorrectly In Outlook 2007, click Tools, and then click Account Settings. In Outlook 2010, on the File tab, click Account Settings. In the E-mail Accounts dialog box, select your ISP POP3 account, and then click Change. Make sure that the POP3 settings are correct. Click More Settings. Click the Advanced tab, and under Delivery, make sure that the Leave a copy of messages on the server check box is selected. Clear the Remove from Server after # days check box. Note Also, verify other clients or mobile devices that are synchronized with the Exchange Online mailbox for POP3 settings. Method 6: The message was moved or deleted by a retention policy Retention polices can be applied by Exchange Administrators across an organization or by users themselves in Outlook 2010. To determine if a retention policy is being applied in Outlook, follow these steps: Open Outlook, and then right-click the folder where the messages should have been delivered. From the menu click Data File Properties. Click the Policy tab. Observe the Folder Policy and note if the option configured is anything other than Use parent Folder Policy. Repeat this process for all parent folders in that path to determine if a retention policy is defined. HOW TO: Use System Policies to Configure Mailbox Storage Limits in Exchange Server 2003 Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
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May 11th, 2011 3:53am

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