Hello, I have Exchange 2007 on Windows server 2008. When new accounts are created (Users/Groups), E-Mail Addresses are not updated automatically due to some reason. But when "Automatically update e-mail addresses" check is enabled (actually unchecked before checking) then accounts get assigned with the proper addresses and are also shown in the Address Book. This process needs to be done manually for each account created. Can anybody help me out of this, as it is getting tedious day-by-day. Regards, khattaking

Are you using any templates or any other applicationto create users? By default "Automatically update e-mail addresses" should be always checked. This helps the users to get the SMTP address from the email address policy that you have defined.Also check your email address policy.Raj

Raj, our Help Desk is using a third party application to create accounts but the problem is also experienced when accounts are created through AD even. Default email address policy is in place. Please mention if something in particular needs to be checked. Grateful, khattaking

You mean that if now create a new mailbox via EMC, also with new user object (Not existing user object), the Automatically update e-mail addresses based on e-mail address policy option is unchecked by default?James Luo TechNet Subscriber Support (http://technet.microsoft.com/en-us/subscriptions/ms788697.aspx) If you have any feedback on our support, please contact tngfb@microsoft.com

If I create a new mailbox via EMC, there is no such problem and "Automatically update e-mail addresses based on e-mail address policy" option is CHECKED. Problem is faced only when accounts are created through AD or through a third party application. khattaking

When you are on exchnage 2007, you can create a USER on AD and then corrospoding mail box through exchange. Is this what you are doing??As far as application goes, I have seen certain application where as the option is unchecked and this is done purposely. Say in case of hosted exchange where you have multiple email policy is running and none is set to default.Raj

If you create a user object via ADUC, the checkbox wont be selected via EMC? If so, the cause can be narrowed to AD part during the user object creation, which must be certain wrong/missing attributes Please use Ldp.exe to compare the dump between fine object and problematic object (KB 271201) Please also compare the output between good and bad by using Get-Mailbox cmdletJames Luo TechNet Subscriber Support (http://technet.microsoft.com/en-us/subscriptions/ms788697.aspx) If you have any feedback on our support, please contact tngfb@microsoft.com

Yes Raj, this is exactly what I have to do. Create an account in ADUC and then for mailbox I have to enable the "Automatically update e-mail addresses" check of the corresponding account for its mailbox. As far as the application settings are concerned, I have double checked for any 'purposely setting' for option being unchecked but it is not the case. James, I have gone through the process of creating accounts and made sure that all attributes are properly provided but unfortunately there is no change in the behavior. I also did a bit working on output of both GOOD and BAD accounts but apart from particular changes which are there, I am unable to understand what to look for exactly. For ready reference, I am pasting results of Get-Mailbox command for both accounts under headings GOOD and BAD. Please be kind enough to have a look at it. Get-Mailbox BAD : Database : StorageGroup DeletedItemFlags : DatabaseDefault UseDatabaseRetentionDefaults : True RetainDeletedItemsUntilBackup : False DeliverToMailboxAndForward : False RetentionHoldEnabled : False EndDateForRetentionHold : StartDateForRetentionHold : ManagedFolderMailboxPolicy : ExchangeGuid : 7935ed0a-a78b-448a-94b2-5d04425c092f ExchangeSecurityDescriptor : System.Security.AccessControl.RawSecurityDescriptor ExchangeUserAccountControl : None ExternalOofOptions : External ForwardingAddress : RetainDeletedItemsFor : 14.00:00:00 IsMailboxEnabled : True Languages : {} OfflineAddressBook : ProhibitSendQuota : unlimited ProhibitSendReceiveQuota : unlimited DowngradeHighPriorityMessagesEnabled : False ProtocolSettings : {} RecipientLimits : unlimited UserAccountControl : NormalAccount IsResource : False IsLinked : False IsShared : False LinkedMasterAccount : ResourceCapacity : ResourceCustom : {} ResourceType : SamAccountName : autoemail.test SCLDeleteThreshold : SCLDeleteEnabled : SCLRejectThreshold : SCLRejectEnabled : SCLQuarantineThreshold : SCLQuarantineEnabled : SCLJunkThreshold : SCLJunkEnabled : AntispamBypassEnabled : False ServerLegacyDN : /o=contoso-India/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=exch-cluserver ServerName : exch-cluserver UseDatabaseQuotaDefaults : True IssueWarningQuota : unlimited RulesQuota : 64KB Office : UserPrincipalName : autoemail.test@contoso.com UMEnabled : False MaxSafeSenders : MaxBlockedSenders : Extensions : {} AcceptMessagesOnlyFrom : {} AcceptMessagesOnlyFromDLMembers : {} AddressListMembership : {} Alias : autoemail.test OrganizationalUnit : contoso.com/contoso/Departments/test/AutoEmail Test CustomAttribute1 : CustomAttribute10 : CustomAttribute11 : CustomAttribute12 : CustomAttribute13 : CustomAttribute14 : CustomAttribute15 : CustomAttribute2 : CustomAttribute3 : CustomAttribute4 : CustomAttribute5 : CustomAttribute6 : CustomAttribute7 : CustomAttribute8 : CustomAttribute9 : DisplayName : AutoEmail Test EmailAddresses : {} GrantSendOnBehalfTo : {} HiddenFromAddressListsEnabled : False LegacyExchangeDN : /o=contoso-India/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=autoemail.test MaxSendSize : unlimited MaxReceiveSize : unlimited PoliciesIncluded : {} PoliciesExcluded : {} EmailAddressPolicyEnabled : False PrimarySmtpAddress : RecipientType : UserMailbox RecipientTypeDetails : LegacyMailbox RejectMessagesFrom : {} RejectMessagesFromDLMembers : {} RequireSenderAuthenticationEnabled : False SimpleDisplayName : UMDtmfMap : {} WindowsEmailAddress : IsValid : True OriginatingServer : current-DC.contoso.com ExchangeVersion : 0.0 (6.5.6500.0) Name : AutoEmail Test DistinguishedName : CN=AutoEmail Test,OU=Users,OU=test,OU=Departments,OU=contoso,DC=contoso,DC=com Identity : contoso.com/contoso/Departments/test/AutoEmail Test Guid : 02f01e98-eb49-43ab-9de5-7c67438d29fc ObjectCategory : contoso.com/Configuration/Schema/Person ObjectClass : {top, person, organizationalPerson, user} WhenChanged : 12/3/2009 2:47:32 PM WhenCreated : 12/3/2009 1:06:08 PM Get-Mailbox GOOD : Database : StorageGroup DeletedItemFlags : RetainUntilBackupOrCustomPeriod UseDatabaseRetentionDefaults : False RetainDeletedItemsUntilBackup : True DeliverToMailboxAndForward : False RetentionHoldEnabled : False EndDateForRetentionHold : StartDateForRetentionHold : ManagedFolderMailboxPolicy : ExchangeGuid : 5c6389a6-139a-4c94-a589-c7e2fb9addc2 ExchangeSecurityDescriptor : System.Security.AccessControl.RawSecurityDescriptor ExchangeUserAccountControl : None ExternalOofOptions : External ForwardingAddress : RetainDeletedItemsFor : 14.00:00:00 IsMailboxEnabled : True Languages : {en-US} OfflineAddressBook : ProhibitSendQuota : 900000000KB ProhibitSendReceiveQuota : 900000000KB DowngradeHighPriorityMessagesEnabled : False ProtocolSettings : {HTTP§1§1§§§§§§, OWA§1} RecipientLimits : unlimited UserAccountControl : PasswordNotRequired, NormalAccount, DoNotExpirePassword IsResource : False IsLinked : False IsShared : False LinkedMasterAccount : ResourceCapacity : ResourceCustom : {} ResourceType : SamAccountName : Correct.User SCLDeleteThreshold : SCLDeleteEnabled : SCLRejectThreshold : SCLRejectEnabled : SCLQuarantineThreshold : SCLQuarantineEnabled : SCLJunkThreshold : SCLJunkEnabled : AntispamBypassEnabled : False ServerLegacyDN : /o=contoso-India/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=exch-cluserver ServerName : exch-cluserver UseDatabaseQuotaDefaults : False IssueWarningQuota : 900000000KB RulesQuota : 64KB Office : BIG UserPrincipalName : Correct.User@contoso.com UMEnabled : False MaxSafeSenders : MaxBlockedSenders : Extensions : {} AcceptMessagesOnlyFrom : {} AcceptMessagesOnlyFromDLMembers : {} AddressListMembership : {Default Global Address List, contoso-India, All Users} Alias : Correct.User OrganizationalUnit : contoso.com/contoso/Departments/HR/Users CustomAttribute1 : CustomAttribute10 : CustomAttribute11 : CustomAttribute12 : CustomAttribute13 : CustomAttribute14 : CustomAttribute15 : CustomAttribute2 : CustomAttribute3 : CustomAttribute4 : CustomAttribute5 : CustomAttribute6 : CustomAttribute7 : CustomAttribute8 : CustomAttribute9 : DisplayName : Correct User EmailAddresses : {sip:Correct.User@contoso.com, SMTP:Correct.User@contoso.com, X400:C=US;A= ;P=contoso-India;O=Exchange;S=User;G=Correct;} GrantSendOnBehalfTo : {} HiddenFromAddressListsEnabled : False LegacyExchangeDN : /o=contoso-India/ou=First Administrative Group/cn=Recipients/cn=Correct.User MaxSendSize : unlimited MaxReceiveSize : unlimited PoliciesIncluded : {{6BC175A5-E4ED-4B96-B0A7-73B836772138},{26491CFC-9E50-4857-861B-0CB8DF22B5D7}} PoliciesExcluded : {} EmailAddressPolicyEnabled : True PrimarySmtpAddress : Correct.User@contoso.com RecipientType : UserMailbox RecipientTypeDetails : UserMailbox RejectMessagesFrom : {} RejectMessagesFromDLMembers : {} RequireSenderAuthenticationEnabled : False SimpleDisplayName : UMDtmfMap : {} WindowsEmailAddress : Correct.User@contoso.com IsValid : True OriginatingServer : Current-DC.contoso.com ExchangeVersion : 0.1 (8.0.535.0) Name : Correct User DistinguishedName : CN=Correct user,OU=Users,OU=HR,OU=Departments,OU=contoso,DC=contoso,DC=com Identity : contoso.com/contoso/Departments/HR/Users/Correct User Guid : bf554829-4d72-4046-acdf-6b10e7654ebd ObjectCategory : contoso.com/Configuration/Schema/Person ObjectClass : {top, person, organizationalPerson, user} WhenChanged : 12/3/2009 4:55:01 AM WhenCreated : 11/12/2007 12:11:26 PM

Hi Khata,looks like your AD account is not syncing properly with you Exchange server..... do you face the same problem when youcreate anaccount from EMC?Br, Shahid

Hi Shahid, he didn't have same problem via EMCJames Luo TechNet Subscriber Support (http://technet.microsoft.com/en-us/subscriptions/ms788697.aspx) If you have any feedback on our support, please contact tngfb@microsoft.com

I didn't see much useful info from the Get-Mailbox, you can compare the user object dump between the good and badJames Luo TechNet Subscriber Support (http://technet.microsoft.com/en-us/subscriptions/ms788697.aspx) If you have any feedback on our support, please contact tngfb@microsoft.com