Duplicated Outlook folders
Hi Experts, One of my VP users is running into some issues. He recently got all Common folders duplicated. Duplicates visible via OWA, MFCMAPI, etc Troubleshooting steps taken Tried turning cached mode off , tried moving mailbox, no help. User has a test .pst attached, though no items in it. Can anyone point me on the right direction?
August 25th, 2010 6:48pm

Was something recently imported on to it ? Any changes done on the user side? Why not just delete the duplicate entries (they are empty right?) Thiyagu | MCTS/MCITP - Exchange 2007 | MCSE 2003[Messaging] | http://www.myExchangeWorld.com. This posting is provided "AS IS" with no warranties, and confers no rights.
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August 25th, 2010 7:38pm

Thanks for the quick reply I would like to know the root cause of this problem, other than deleting the duplicate entries Any other ideas?
August 25th, 2010 7:42pm

As i asked before was any change performed on this mailbox which we can use to troubleshoot? just to clarify in outlook how do u see the folders duplciatd? like Mailbox inbox inbox outbox outbox sent items sent items thanks ThiyaguThiyagu | MCTS/MCITP - Exchange 2007 | MCSE 2003[Messaging] | http://www.myExchangeWorld.com. This posting is provided "AS IS" with no warranties, and confers no rights.
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August 25th, 2010 7:52pm

Yep, exactly like that: no changes I am aware of
August 25th, 2010 8:34pm

Move all mails to a PST. Then try Outlook /resetfoldernames Resets default folder names (such as Inbox or Sent Items ) to default names in the current Office user interface language. Outlook /resetfolders Restores missing folders for the default delivery location. Goodluck : Shaba
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August 25th, 2010 8:51pm

Please can anyone explain to me the root cause of this issue? Thank you in advance
August 25th, 2010 9:22pm

The possible cause I can find is, the discrepancy in the replid map in memory on both the Exchange server and in Jet database “Some users that have experienced the crashing problem have also encountered problems with duplicate default folders, delegate issues, as well as Free/Busy problems” --------Refer to <Outlook Crash after move mailbox to Exchange 2003 SP2>James Luo TechNet Subscriber Support (http://technet.microsoft.com/en-us/subscriptions/ms788697.aspx) If you have any feedback on our support, please contact tngfb@microsoft.com
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August 26th, 2010 7:57am

Hi James, Thanks for the link, but user is on Exchange 2007 server. Do you have an article that applies for Exchange 2007/Outlook 2007? Thank you in advance
August 26th, 2010 2:35pm

I’m not find one that applies to exchange 2007. However, the same basic reason stands: the difference (discrepancy) between the replid mapping in the memory and the one in the databaseJames Luo TechNet Subscriber Support (http://technet.microsoft.com/en-us/subscriptions/ms788697.aspx) If you have any feedback on our support, please contact tngfb@microsoft.com
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August 27th, 2010 6:38am

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