Good afternoon,
I do hope I have posted this question/query in the appropriate location. We have come accross some strange behaviour regarding the Rollout of office 2013 Professional to users who have migrated to Windows 7.
The issue in question only seems to affect 2 users currently but may end up affecting more if left unchecked. So what happens is that a user will be in their inbox in outlook 2013 and after a period of time a second email will appear below one of the emails and it will be itentical to that of the email above except that you cannot interact with it. I.E delete it, open it etc. The strange thing is that if you navigate to a different folder or allow a remote user onto the system and view the problem the duplicate email will disapear.
It seems to us that it is having an issue refreshing or updating the folder and hence the duplicate email appears over time. One user has made the point that it appears on their machine after they have deleted an item.
We have tried the following disabling any additional 3rd party addins. turnt off hardware acceleration. tried playing around with the refresh rate and resolutions on the monitor and OS. We are currently running on Exchange 2010.
Many Thanks
Will