Disappearing Folders in my Light version of Outlook Web App

I have several "folders" under "Mail" that I use for business.  A couple of days ago, all folders after "P" disappeared.  However, when I do a "search" for a folder, it pulls everything up that I had in that folder, but not divided by 'sub folder'.

So there is no way that I can move a new email to it's correct folder, if that folder does not show.

Is there a "folder" limitation that I have exceeded?  Or have I exceeded allowed items period?

How can I show all of my "folders" to have access to them?

Thank you

June 22nd, 2015 12:18pm

hello,

maybe this help for show all folders

https://support.office.com/en-GB/article/Outlook-Web-App-Light--Mail-582a8fdc-152c-4b61-85fa-ba5ddf07050b

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June 22nd, 2015 12:37pm

Hi

And in normal OWA usage it shows the folders fine?

June 22nd, 2015 12:48pm

Try to clear the IE cache. Is it the same in Outlook?
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June 22nd, 2015 9:51pm

Hi,

The Max Folder Count in owa light version is 1024. If the folder count exceeded the limit, OWA light wont show all mailbox folders

Refer from:

https://social.technet.microsoft.com/Forums/office/en-US/83d32f81-ba46-4e46-ad3a-42c7abaf6d70/i-have-one-particular-user-lost-his-folders-in-owa-but-i-can-see-them-in-his-outlook-2010-and-owa?forum=exchangesvrclientslegacy

And please use the Get-MailboxFolderStatistics cmdlet to check if these subfolders exist  in this mailbox.

Best Regards.

June 23rd, 2015 4:04am

Does everything show up in the full fledged OWA and the issue is with just OWA light?
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June 23rd, 2015 4:31am

Thanks for the reply!  Yes, it shows all of the folders in the normal, full version, of OWA.
June 23rd, 2015 10:10am

Is it hitting a limit of 1024 maximum folders?


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June 23rd, 2015 11:13am

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