Hello everyone. I am an IT staff of one for a non-profit organization. We recently updated our Exchange server to a new physical box and to Exchange 2013. I am running into a small problem. Back with Office 2007, I used a customized install to pre-answer the questions to setup user's Outlook. (Our staff have a remarkable ability to work with children -- not computers.) It worked great, but, with the new Exchange server, the answers are now wrong.
I only have a problem when a new user logs into Outlook for the first time. They get a series of error messages and Outlook eventually just gives up. It is easily fixed by deleting the (bad) profile and re-creating. But, I get the call to fix the problem
with every new user and every time an old user uses a new computer (happens a lot with us).
My question is: where is that default profile for new users stored and can I update it or remove it? I thought about a startup script that checks for and deletes the bad profile but the bad profile doesn't even exist for a user until they try to run Outlook
for the first time, at which point I get called. I have a new image with a corrected install to go forward with, but it doesn't help with the already installed computers.
Thank you to anyone who can help me with this. And, thanks also to Microsoft who has always been very generous with their software to the non-profit community.
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