We are running Exchange 2010 SP2. In the details templates editor we renamed the pager field to "Direct Dial" to easily allow our users to see the direct dial numbers for the employees. In the past when we searched the GAL from Android or iOS devices, we were able to see the pager field even though it was not named "Direct Dial" like it was in outlook. I dont know when this feature stopped working (my guess is SP2??) but we can no longer see the pager field on our mobile GAL searches. How can I restore or customize this functionality?

I can't say for sure what happened to you, but if you customized any code, it may have been overwritten by the service pack as you suspect. You might want to go thorugh your customization procedure again to see if anyting got reversed by it.Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."

Hello, Please check whether the settings in Details Templates Editor are still like before. Try re-apply the settings and check if the issue persists. Thanks, Simon Wu Exchange Forum Support Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com