Create hard pauses in Outlook contact phone numbers so Lync will present prompts when dialing

I'm using Outlook 2013 and Lync on Win7.

I often have to call conference numbers that require dialing a long phone number, followed by a hard pause (an indefinite pause of a certain length is not sufficient, as it's sometimes not enough time), another predefined number followed by "#", another hard pause, followed by a semi-random number, followed by another "#".

On my Android phone, this works perfectly fine, as I enter ";" (semicolon) at each point where I need a hard pause, followed by the number I have to enter.

I was actually able to enter semicolons into an Outlook contact phone number, followed by additional digits, although I was initially confused when after saving, it didn't display those additional characters.  However, when I went back into edit mode for the contact, it did display the additional characters, although it appeared to insert a space before each semicolon.

When I tried to call this contact from Lync, it immediately gave me a fast busy, and it didn't even show me what digits it was dialing.  I never noticed anything like a prompt for pauses.

July 9th, 2015 4:44pm

You might be able to do this with a custom calling card rule.  Please see:

Dialing Outlook Phone Numbers
How to Create Custom Calling Card Rules

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July 11th, 2015 11:54am

You might be able to do this with a custom calling card rule.  Please see:

Dialing Outlook Phone Numbers
How to Create Custom Calling Card Rules

July 11th, 2015 3:51pm

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