<p>Hi everyone, big frustration here as I have migrated over to Office 365 and am typing up a document on Word 2013 within the Office 365 package.</p><p>So I have the opening sentence up and running then commence a list beginning with 'a.'</p><p>After I create the descriptor 'a.', I press the Tab key to try to gain the usual function of creating a Numbered (alphabetical) List.</p><p>The 'a.' then just turns into an '.' Just a '.'&nbsp;<span style="line-height:14.3999996185303px;font-size:0.75em;">I have attached Screenshots of the problem and believe me it is a terrible problem.</span></p><p><img alt="" src="https://social.technet.microsoft.com/Forums/getfile/643585" /></p><p><img alt="" src="https://social.technet.microsoft.com/Forums/getfile/643586" /><br /></p><p>Indeed, I have also re-installed Office 365 a few times and it also wants me to download the Australian language pack for Proofing and Reviewing. I am not going to buy the Australian language pack or am I a dumbass and I HAVE to buy the Aussie language pack to get my Office 365 to work properly.</p><p>I wait patiently for someone to assist me here as Googling does not show up anything - well try typing my plight into a search engine and it's not a good look I tell you.</p><p>Cheers</p><p></p>

Self reply here for fix.

Re-installed Office 365 again and now Lists + Numbering etc works.

The point here for me is that why these things occur in the first place - corruption of files?

Anyway, if someone understands this anomaly then I am all eyes, lest it be forgotten and re-installation has to be carried out ad-nauseum.

Sj

• Proposed as answer by Aravindhan Battepati Friday, April 10, 2015 2:14 AM

Self reply here for fix.

Re-installed Office 365 again and now Lists + Numbering etc works.

The point here for me is that why these things occur in the first place - corruption of files?

Anyway, if someone understands this anomaly then I am all eyes, lest it be forgotten and re-installation has to be carried out ad-nauseum.

Sj

• Proposed as answer by Aravindhan Battepati Friday, April 10, 2015 2:14 AM

Self reply here for fix.

Re-installed Office 365 again and now Lists + Numbering etc works.

The point here for me is that why these things occur in the first place - corruption of files?

Anyway, if someone understands this anomaly then I am all eyes, lest it be forgotten and re-installation has to be carried out ad-nauseum.

Sj

• Proposed as answer by Aravindhan Battepati Friday, April 10, 2015 2:14 AM

Self reply here for fix.

Re-installed Office 365 again and now Lists + Numbering etc works.

The point here for me is that why these things occur in the first place - corruption of files?

Anyway, if someone understands this anomaly then I am all eyes, lest it be forgotten and re-installation has to be carried out ad-nauseum.

Sj

• Proposed as answer by Aravindhan Battepati Friday, April 10, 2015 2:14 AM

Self reply here for fix.

Re-installed Office 365 again and now Lists + Numbering etc works.

The point here for me is that why these things occur in the first place - corruption of files?

Anyway, if someone understands this anomaly then I am all eyes, lest it be forgotten and re-installation has to be carried out ad-nauseum.

Sj

• Proposed as answer by Aravindhan Battepati Friday, April 10, 2015 2:14 AM

Self reply here for fix.

Re-installed Office 365 again and now Lists + Numbering etc works.

The point here for me is that why these things occur in the first place - corruption of files?

Anyway, if someone understands this anomaly then I am all eyes, lest it be forgotten and re-installation has to be carried out ad-nauseum.

Sj

• Proposed as answer by Aravindhan Battepati Friday, April 10, 2015 2:14 AM

Does this only happen with this number format? What about other formats?

Could be some corruption in the installation, a quick online repair should fix this kind of issues.

Hi Arav...

I fixed the problem by a quick online repair just when I posted previously.

So now the problem has re-surfaced 3 days later.

I shall try and screenshot again to show you. 

This feels terrible and not very good to have to re-install so many times.

Steve

Just did a Quick Repair through the Windows 7, 64 Bit, Control Panel, Programs feature.

The problem still exists.

I also asked for Proofing Tools to be re-installed over the Quick Repair. Problem remains.

More later after I do the Online Re-Install.

Steve

Hi again, Full Online Re-installation has fixed the problem.

Full access to the Numbering Library is given and new Define New Number Format can be added.

So therein lies my problem...why do I have this problem as I cannot re-create it myself or I would know how to fix it.

After Online repair, there was no problem for 3 days.

I have now no problem and await anyone's reply as to why this happens.

I can post system info if required.

Best, 

If you ever see something similar again, try the following: Exit Word and delete the ListGal.dat file in your user profile (display hidden files and folders in Windows Explorer to find the file). Another try would be to exit Word and rename the Normal template. Complete uninstallation and reinstallation should only be required in rare cases.

Thanks for that Stefan, I shall copy, paste and print your advice for the next occasion this occurs.

Anything is worth a try as I too believe that full reinstallation was a bit too drastic and experimentation is the key to determine the solution.

Hi again Stefan, same problem has returned 2 times within 10 hours.

Re-Installed Office 365 last night and no worries - used Word for a few hours.

This morning started up and numbers lists were back to terrible state again.

Wide search found ListGal.dat with hidden folders open. It was deleted.

Re-opened Word and problem remains.

Found Normal.dot and renamed it to NormalOld-18Apr15

Re-started Word and problem remains.

Any further solutions that you may have then I am ready to try them as I have a 1500 word assignment due tomorrow evening 19th April.

Could some template or some settings be re-directed and corrupted coming from the Cloud - though I don't save to the Cloud but I am signed on there.

So I have re-named all of my Nomal.*** templates to Normal***.old

Re-started Word and numbering problems exist.

Deleted ListGal.dat again and problem re-occurs.

Waiting for anyone with some assistance please.

Quick repair effected just now. Number list problem remains the same.

About to try Online Repair again.

I am now thinking very deeply about regressing back to Office 2010 as there was no worries at all.

I wonder of it is an Online thing causing these problems?

Online Repair successful once again.

One thing I noticed when the problem arises is that 'before upon opening Word 2013, the left hand side of the screen - before opening a file - where the recent list is available - the blue is a real black-looking dark blue and the white text of the list is very hard to read. It's as if software knows that it is not fully available. You get me on this?

Screenshot can be sent if required.

Do post (a link to) a screen shot.

You should also troubleshoot for poorly designed add-ins. Work through the manual steps at http://support.microsoft.com/kb/921541/en-us.

No problems at the moment. Just re-started from shutdown overnight.

I feel it is something else that corrupts the software.

Will take your advice when next this occurs and thanks for the link...really

Thanks for the follow-up. I'm glad things are working at the moment.

Intermittent problems are certainly frustrating to deal with. :-(

Oh well, I had nearly 2 weeks without the problem and I shall now online repair as usual.

I may have found something.

When using Registry Healer to frequently clean Registry, it may be that this has activity or registry cleaning up has deleted the List section from referencing to Office 365. I performed a Registry heal and remembered that I was using Office Word 365 before it, and it was still open.

After the heal, when trying to open another file, the bright blue section was hazy Blue and the white links to previous files available to open, well they were greyed out.

I performed an Online Repair and all was fine afterwards.

Could be something simple but that is my only evidence for this matter.

Thanks for the follow-up.

In my experience, registry "cleaning" software often cause more trouble than they resolve.