Content index state: Failed

Hi.

I have been restoring the entire Windows after a bigger problem in the past. However, there were data for Exchange server at a completely different disk which was not affected.

But now I can not load up OWA and when you look in the ECP so says the following under databases "Content index state: Failed"

I have tried to repair it but without any success.

The operation couldn't be performed because object '0747478411\MAIL-SERVER01' couldn't be found on 'server'.
    + CategoryInfo          : NotSpecified: (:) [Update-MailboxDatabaseCopy], ManagementObjectNotFoundException
    + FullyQualifiedErrorId : DD4CF704,Microsoft.Exchange.Management.SystemConfigurationTasks.UpdateDatabaseCopy

    + PSComputerName        : mail-server01

Update-MailboxDatabaseCopy "0747478411\MAIL-SERVER01" -CatalogOnly

All i have in owa now is

something went wrong Sorry, we can't get that information right now. Please try again later. If the problem continues, contact your helpdesk.

April 28th, 2015 9:59am

How did you perform the task "restoring the entire Windows"?
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April 28th, 2015 5:52pm

I had to take an image of a disk and restore this. This is a virutel server.
April 29th, 2015 2:50am

In the case of non-DAG configuration:

* http://blogs.technet.com/b/exchangesearch/archive/2013/10/28/rebuild-an-index-on-exchange-2013-for-specific-databases.aspx

    • Manual rebuild kickoff
    1. Stop the Microsoft Exchange Search service as
      well as the Microsoft Exchange Host Controller.
    2. Delete the Existing CI catalog folder or move it
      to a new location.
    3. Start the Microsoft Exchange Search service as
      well as the Microsoft Exchange Host Controller services.

*

"Update-MailboxDatabaseCopy -CatalogOnly" is applicable for DAG-configurations.

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April 29th, 2015 2:58am

Hi Jesper,

Thank you for your question.

By my understanding, we should not simply recover window system, we should performance a disaster recover for Exchange by the following link:

https://technet.microsoft.com/en-us/library/dd876880(v=exchg.150).aspx

If there are any questions regarding this issue, please be free to let me know. 

Best Regard,

Jim

April 29th, 2015 3:01am

You can fix the content index by:

  • Stop the Exchange search indexer service.
  • Delete the content index files (the GUID directory where the mailbox database EDB file is).
  • Start the search indexer service.
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April 29th, 2015 3:07am

I have tried this but with no success. It created a new catalog, but OWA and Outlook remains unreachable :(
April 29th, 2015 3:38am

I provided that as an answer to part of your question.  The search index doesn't have any effect on client connectivity.

I recommend you open a new thread with a post on your client connectivity problem and leave the search index out of it.

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April 29th, 2015 5:09pm

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