Hi,

The contact card shows an unknown presence status for myself. I noticed this issue when I was adding a new comment to a Word document. My picture isnt shown on the card either.

While not a major issue, I also noticed that the contact cards for the file's author and last modifier are broken in all Office apps. However, I'm signed in to my Office 365 account in all Office apps, so it looks like that Office isn't linking my contact details with the online account. Also, my own picture isnt visible in the user details (in File>Account).

The option "Always use these values regardless of sign into Office" is unchecked in settings. Skype for Business is installed and running in the background. I guess all these issues are related to each other but the main issue is the broken contact card for a comment.

My colleagues have the same issue (tested with three other computers, one of them was purchased recently). All computers are running Windows 7 with Office 365.

Could you help me to solve this issue?

Ps. I was referred to this forum from the Office 365s forum that thread has some screenshots and testing results: http://community.office365.com/en-us/f/172/t/345224.aspx

Hi,

Based on my research, it shows Presence Unknown status if there are multiple users with same display name in the Address Book. We can try right-clicking the Author and select Edit Property, and then selecting the correct name from Global Address Book.

Please let me know the result.

Regards,

Steve Fan
TechNet Community Support

Thanks for the reply. I deleted my own contact card from Outlook and then created a blank document in Word. I was able to change the author for the document, but unfortunately the comment wasn't created with this new/correct author. I also noticed that the last modified field still showed the old/broken author when I saved the document.

While this isn't a major issue, it would be really nice to get the contact cards working again. Could this be related to a server setting or similar as this is affecting more than one employee? Thanks.