Compact Message view 'Mark as Read' bar doesn't remove 'new mail' notification icon
In the Outlook 2013 compact message list view, there's a bar on the left of each message that indicates read/unread and allows you to change the read/unread status by clicking on it. Everything seems to register this change (the bar changes, the message subject & preview text turns black and gets un-bolded, and the 'unread' count in the inbox changes accordingly), but the 'new mail' notification icon (in the Win7 status/notification bar) doesn't seem to recognize this method. If I right-click the message and select 'mark as unread', select it and click 'Unread/Read' in the ribbon, or use the Ctrl-Q keyboard shortcut, the notification icon goes away (in addition to all the other behaviors on the message and inbox unread count described above). I often prefer to just click this bar as I'm already looking right there and the functionality exists, but then the new mail icon sticks around and makes me think I still have new mail until I remember that I have to actually go click the ribbon button or press Ctrl-Q. I would be very pleased if that read/unread bar behavior could be fixed. Thanks!
February 13th, 2015 9:06pm

Hi,

I tested with Outlook 2013 and Windows 7, once the new incoming message becomes read, the "new mail" envelope disappears as it should.

Does this issue persist if you switch the view to others? I suggest we try to start Outlook with the switch "/cleanviews" to reset default view:

Press Win + R, type "outlook.exe /cleanviews" in the blank box, press Enter. This method resolves issues related to the corrupted views, and we can check the result again after Outlook resets default view.

Regards,

Melon Chen

Forum Support

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February 16th, 2015 6:04am

Hi,

Just checking in to see if the information was helpful. Please let us know if you would like further assistance.

Regards,

Melon Chen

Forum Support

February 19th, 2015 5:26am

Hi,

I'm marking the reply as answer as there has been no update for a couple of days.

If you come back to find it doesn't work for you, please reply to us and unmark the answer.

Regards,

Melon Chen

Forum Support

Free Windows Admin Tool Kit Click here and download it now
February 22nd, 2015 9:29am

Opening Outlook with the /cleanviews switch didn't seem to do anything, and didn't resolve the issue. The 'new mail' envelope icon still hangs around if I mark the message as read using the little blue bar on the message in the compact view, and it disappears if I mark anything as read/unread using any other method (e.g. Ctrl-Q, ribbon button, context menu).

(Sorry I didn't reply sooner - I was expecting to get an email when someone replied, but apparently I don't have that set up.)

February 24th, 2015 10:25am

Hi,

It seems I didn't get clear about this issue at first, now after the test I can produce it: The envelope doesn't disappear if I click the blue bar to mark the message as read.

I can confirm this occurs on multiple Outlook 2013 machines and it is not changeable yet, we need to switch to other methods to mark the message as thread, thus the envelope will disappear.

I've reported this issue and hopefully we can get it resolved in future versions, thank you for focusing on our products.

Regards,

Melon Chen

Forum Support

Free Windows Admin Tool Kit Click here and download it now
February 24th, 2015 10:07pm

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