Hi there,

Firstly apologies if this is not the correct form, (since it is more a user issue than a developer one).

Background

• I have rules setup to move e-mails from my in-box to a separate folder in a different pst file.
• The files from certain e-mail addresses are move to a project folder.
• Depending on the mail content I then manually shift them to specific sub folders of the project folder.

Here is the issue

When I move a new e-mail to the sub folder it does not recognise it as the same conversation as e-mails already present, even though the subject is exactly the same.

Setup

• Office Professional Plus 2010 Version 14.0.7015.1000 (32 bit)

Thanks for your help and time,

Vincent.

• Moved by Fei XueMicrosoft contingent staff Friday, February 13, 2015 6:29 AM

Hi,

Eugene Astafiev is right, don't just look at the subjects of the messages, instead we should check the Conversation ID.

The tool I recommend is MFCMAPI, you can download it from this link below:

http://mfcmapi.codeplex.com/releases/view/127629

With this tool, you can open your Outlook Profile and view your accounts. With this tool open, click QuickStart -> Open Folder -> Inbox -> You need to select the Outlook Profile, click OK -> Find your messages in the Inbox, check their Conversation ID:

Only messages with the same Conversation ID will be grouped as a conversation.

Regards,

Melon Chen

Forum Support