Closing an email window bug

I like to close open email messages by double clicking the small envelope in the upper left hand corner just above the "File" tab. A single click brings up options for restore, move, size, minimize, maximize, close. Close is the default option on a double click. I used this all the time in outlook 2010. The issue I'm having in outlook 2013 SP1(all other updates too) is if the email message window is maximized and my main outlook window is maximized and I double click the envelope to close the email window, it closes the email and simulates I've click a third time. This causes the menu for restore, move, minimize, etc to pop up on the main outlook window. The screenshot is showing my main outlook window. So it appears I've clicked to bring up this window but I did not. I only double clicked on the email window. This function/operation worked fine in outlook 2010. It would close the email window and NOT bring up this menu on the main outlook window.

February 6th, 2015 12:06pm

Hi,

When trying reproducing the issue, I found the following behaviors. You may also have a try and let me know the result.

1. If I double click the right side of the small envelope (the area in red circle), this issue doesn't happen.

2. If I double click any other area of the small envelope, I can reproduce this issue you mentioned above.

It looks like a limitation in Outlook 2013. I've submitted a report to our product team via internal way. If I get any information regarding this, I'll keep you updated.

Thanks for your understanding and support.

Regards,

Steve Fan
TechNet Community Support

Free Windows Admin Tool Kit Click here and download it now
February 9th, 2015 1:56am

Steve,

I appreciate you looking into it and testing this!

To confirm, YES, if I double click just to the right of the envelope, I do not experience the issue. I will just have to remember to click there instead. 

I hope maybe they can fix that at some point.

An additional measure to go along with the workaround you have provided is, I added two separators so I don't accidentally click the save button. See screenshot.

Thanks again for the help!


  • Edited by jrp78 17 hours 24 minutes ago
February 9th, 2015 12:50pm

Awesome! Good trick! Thank you for sharing your experience here, it will be beneficial to other community members who use this feature.

Regards,

Steve Fan
TechNet Community Support

Free Windows Admin Tool Kit Click here and download it now
February 9th, 2015 9:03pm

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