Hi,

I'm a part of a media firm where my project group use a shared folder to manage emails from the public.

The problem now is that a new person in our group doesn't see the categories. And her categories aren't visible to any of us. This is the only person for which this problem occurs, and I have not been able to figure out why or how to fix it.

She has previously changed the names of her default categories, but adding one with default name/color now did not help. She also says she always had this problem, even before customizing her categories.

I thought Outlook Group Policies might be the problem (or solution), but I can't see why she would have other policies than all others in this 3000 people firm?

Hope someone can help, it would really make her job a lot easier and save us from thinking up a new system.

• Moved by Jason Johnston [MSFT]Microsoft employee 16 hours 15 minutes ago Not a development question.