Cannot set Default Data file when Exchange account is added in profile which has IMAP and POP account (Network Steve Forum)

Cannot set Default Data file when Exchange account is added in profile which has IMAP and POP account

Result in Outlook 2013- when we created an IMAP profile . we make an OST file for IMAP account and it is new in Outlook 2013

When you have added POP account and imap account you can click on Set as default option in the data files tab and you can set this for any data file : I have configured POP account of O365 mailbox and a IMAP account of Gmail, I can go into data files Tab and shift the default data file from Gmail to pop office365 account.
When you have added Exchange Account you will not be given to choose the default data file of Any IMAP account. We can only choose Exchange account ost file or POP data file .pst file as Default Data files and when we click on IMAP data file and hit set as Default data file button. I get an error msg that states that

"The selected Outlook data file (.pst) format cannot be used. Outlook data files (.pst) must use the same format as offline Outlook data files (.ost). Select a matching oulook data file (.pst) or turn off cache mode in the account settings"
even if i put the exchange mode in Online mode that error is showing when i select the default data file for any IMAP data files.

when i remove exchange account and then i select the data file of IMAP account to be default then it is set as default properly.

I think it is the default behaviour when an Exchange Account is added it takes priority and dont let default data files to be added of IMAP account. as imap data files in OL 2013 is .ost file

I think it is the default behavior of Outlook 2013- do any one have reference article to it

May 2nd, 2015 4:25pm

I recommend that you post this in the Outlook Forum: http://social.technet.microsoft.com/Forums/en-US/outlook/threads

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May 3rd, 2015 5:16pm

Hi,

Agree with Ed. Actually, we have a dedicated support team regarding the Microsoft Office. I recommend you ask your question on our Microsoft Office forum which is staffed by more experts specializing in this kind of problems. Thanks for your understanding.

For your convenience:

https://social.technet.microsoft.com/Forums/office/en-US/home?forum=outlook

Hope this can be helpful to you.

Best regards,

May 4th, 2015 4:55am

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