Cannot save free/busy information - Cached mode

So I have a calendar Admin, that has the ability to send meetings on behalf of new hires.  She was is cached mode and sent out a few invites.  Everyone she sent the invites to received the meetings, accepted the meetings and have the meetings on their calendar.  My Calendar Admin see's the meetings on the new hire's calendar, but no one else can see these meetings on the new hires calendar.  My Calendar Admin mentioned seeing the infamous pop-up "cannot save free/busy information":

I disabled cache mode on my Calendar Admin's Outlook 2013, once I disabled cached mode and close/re-opened Outlook, all the the invites she had sent for the users were gone, no longer listed on the "Organizers" calendar... so somehow the invites were only saved locally to her cached calendar.  This smells like a pretty bad bug for users with access to shared calendars and seems like they MUST be in NON-CACHED mode when sending any invites on behalf of someone else.  So now, all the meetings are on all the calendars of the "invitees" but not on the new hire (organizers) calendar.  This is seems to be a reproduceable bug that I'm hoping isn't working "as designed" 

Are there any known bugs with this process?  Is there a way around this other than disabling cached mode?  Where do these meetings actually save when in Cached mode on a shared calendar? 

Thanks in advanced


  • Edited by JoeFri Wednesday, April 08, 2015 8:04 PM
April 8th, 2015 7:59pm

Hi,

Please check this following setting on her account first.

  1. In Outlook, click File, click Account Settings, and then click Account Settings (again).
  2. Select the Microsoft Exchange account, and then click Change.
  3. Click More Settings.
  4. Click the Advanced tab.
  5. Select the Download Shared Folders option.
  6. Click OK, click Next, click Finish, and then click Close in the Account Settings window.

If this doesnt work, please try to repair or re-create outlook profile to check this issue.

  1. Exit Outlook.
  2. In Control Panel, double-click Mail.
  3. Click Show Profiles.
  4. Select a profile.
  5. Click Remove.
  6. Click Add to create a new Profile.

Best Regards.

Free Windows Admin Tool Kit Click here and download it now
April 9th, 2015 4:31am

Lynn, 

Per my original post, Cached mode was enabled along with Download Shared Folders option... turning off cached mode allows her to save to the users calendar, BUT now all the meetings she "saved" to the cached calendar are gone, even though all the recipients have the meetings she created and still show the new user as the "organizer" 

Which still leads me to believe there some apparent bug with how cached mode works on Shared calendars.


  • Edited by JoeFri 18 hours 16 minutes ago
April 9th, 2015 9:07am

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