Cannot open word or excel documents from outlook 2013

Dear Sr/Ms,

Since yesterday I am not able to open word or excel messages from outlook. My collegeau is able to open the same document from his outlook, so the files are not conflicted. Could somebody help me?

February 3rd, 2015 10:37am

Hi,

Did you get any error message when open the attachment?

When we open an attachment directly from within Outlook it will first save a copy to a subfolder of the Temporary Internet Files folder. We may try to clean out the folder to see if it will resolve the issue. To do this, please follow:

1. Exit Outlook.

2. Open registry editor and navigate to:

HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Security

3. Find and open the OutlookSecureTempFolder registry key. You will see the path for the Temporary Internet Files folder on your computer.

4. Navigate to the path above and clear everything in it.

5. Restart Outlook and test the issue again.

Please let me know the result.

Regards,

Steve Fan
TechNet Community Support

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February 4th, 2015 4:54am

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