This file the error message i get:

This file cannot be previewed because of an error with the following previewer:

windows media player rich preview handler.....

Hi,

First, try to start Outlook in safe mode to see if it works fine.

If it works fine in safe mode, disable the add-ins you have in  File > Options > Add-ins.

Second, try to clear out the Outlook Temporary items.

 

1. Locate the Outlook Temporary Items folder by opening the Registry and

locating

HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\Security\OutlookSecureTempFolder

 

2. Navigate to the value of this Key. It should be something like:

%USERPROFILE%\Local\Microsoft\Windows\Temporary Internet Files\Content.Outlook\

 

3. Quit Outlook

 

4. Delete the contents of the folder

 

5. Launch Outlook

Hope it helps.

• Marked as answer by Jennifer ZhanModerator Tuesday, August 24, 2010 1:39 AM

Hi,

First, try to start Outlook in safe mode to see if it works fine.

If it works fine in safe mode, disable the add-ins you have in  File > Options > Add-ins.

Second, try to clear out the Outlook Temporary items.

 

1. Locate the Outlook Temporary Items folder by opening the Registry and

locating

HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\Security\OutlookSecureTempFolder

 

2. Navigate to the value of this Key. It should be something like:

%USERPROFILE%\Local\Microsoft\Windows\Temporary Internet Files\Content.Outlook\

 

3. Quit Outlook

 

4. Delete the contents of the folder

 

5. Launch Outlook

 

Hope it helps.

Had this same problem.  End of key was like "CK2219B0\".  Deleted this small portion, saved registry, and restarted Outlook.  .wav files executing fine now!  Musta been some kind of update glitch cause it worked up to a day or so back and then I had this problem.  Thanks!!!

This solution worked perfectly for me.  I just deleted 9ZGKDX2G\ from the end of the registry key for the secure folder and Outlook plays the WAV files fine now.  Thanks for posting!

• Proposed as answer by JEGATHI 19 hours 13 minutes ago

This solution worked perfectly for me.  I just deleted 9ZGKDX2G\ from the end of the registry key for the secure folder and Outlook plays the WAV files fine now.  Thanks for posting!

• Proposed as answer by JEGATHI Friday, March 06, 2015 1:07 PM

works great man much thanks

Thanks LostJoe!!!  editing out the numbers at the end of the file path fixed it!!

%USERPROFILE%\Local\Microsoft\Windows\Temporary Internet Files\Content.Outlook\

This solution worked perfectly for me.  I just deleted 9ZGKDX2G\ from the end of the registry key for the secure folder and Outlook plays the WAV files fine now.  Thanks for posting!

YES!!!! THIS IS THE SOLUTION!!! THANKS