Problem:

After updating to Exchange 2013 CU7 I receive an error message stating:  "The contact can't be saved right now. Please try again later.

Product Affected:

Microsoft Exchange Server 2013 Cumalitive Update 7 with Outlook Web App 2013.

Steps to reproduce the problem:

1. Open OWA
2. Go to People tab
3. Add a new contact without adding an email address.

Notes:

• The contact does actually appear to be added, but in some cases is unable to be searched for using search bar.  The error message: "An error occurred while searching. Please try again later." appears in the search result pane.
• If an email address is entered the contact is saved without warning
• I have tested on two separate servers in separate domains.
• It does not appear to happen on previous versions of Exchange 2013.

Has anyone else experienced this issue or found a fix?

Regards,

--Matt Soler

Have you tried reboot servers? Please make sure all related Exchange services is started and running in Exchange 2013 CU7.

A user in our environment just reported this same issue to me today.  I was able to replicate it on my end as well.  It appears that when you create a NEW contact, it is defaulting to adding an e-mail/display name and there is no way to remove the e-mail field.  For now I have instructed users who just want to add contacts where they only have a phone number, to add in a fake e-mail like none@none.com or something.  This will at least allow them to save the contact without an error.

I can confirm as well, I was able to duplicate it.

Thank you everyone for your feedback. @Tri_angle - yes I have rebooted both servers with the same results.

Hi

I have the same issue on a hosted customer setup, after upgrading from CU6 to CU7 on a 2 node Enterprise DAG. It worked on CU6, and it works on our own internal 2013 CU6 server.

Could it be, that this is simply a bug, that MS needs to fix with an update?

Christian

Hey, sounds like it is a bug. If it is, I think it's better to directly open a case from Microsoft Support. The case may no be free. But if it is confirmed to be a bug, you would not need to pay for it.

• Proposed as answer by Winnie LiangMicrosoft contingent staff, Moderator Friday, February 06, 2015 2:51 AM
• Marked as answer by Winnie LiangMicrosoft contingent staff, Moderator Monday, February 09, 2015 5:04 AM

Hi, we have same issue. Did someone fixed already?

Not fixed yet. Same issue here.

EDIT - actually it tells you the contact can't be saved, but then adds it anyway. Pretty annoying.

• Edited by slipman-x 12 hours 48 minutes ago