Can't save as in Excel 2013

After working in an existing file in Excel 2013 once in a while a user can't save as a new name. He goes on File and Save as....he can put a new name but when he clicks on Save it does nothing.

April 14th, 2015 10:03am

Hi,

In regarding of the issue, please provide us more information to assist you better.

  • Was there any error message while saving as?
  • Were there any special characters of the new name?
  • Where did the user save as the file? Local disk or network drive?
  • Did this issue occur with the particular file?

If this issue occur with the particular file, it might be caused by the file corrupted. Please try to copy add the content to a new/blank file and then save it.

Next, if this issue occur with the other files, it might be caused by the user profile corrupted, Please try to re-create a new and test.

If you have any update, please feel free let us know.

Regards,

George Zhao
Forum Support
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April 14th, 2015 10:11pm

  • Was      there any error message while saving as? No errors
  • Were      there any special characters of the new name? No we try to rename to      different names also
  • Where      did the user save as the file? Local disk or network drive? We try on the      netwok and locally
  • Did      this issue occur with the particular file? It can happen with any files

We also notice that when this happens.any attachments in Outlook cant be open

April 15th, 2015 2:32pm

Hi,

Thanks for your response. I suppose this issue may be caused by the Dynamic Data Exchange (DDE), please try to turn off the "Ignore other applications that use Dynamic Data Exchange (DDE) setting.

  • Click the File tab, and then click Options.
  • Click Advanced, scroll down to the General section, and then clear the Ignore other applications that use Dynamic Data Exchange (DDE) check box in the General area.
  • Click OK.

If this issue still exists, as I have mentioned above, it might be caused by the user profile corrupted. Do you mind creating a new user account/profile to test? It'll help us narrow down this issue whether it is due to Excel or user profile.

Regards,

George Zhao
Forum Support
________________________________________
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click "tnfsl@microsoft.com"


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April 16th, 2015 2:46am

Hi,

Thanks for your response. I suppose this issue may be caused by the Dynamic Data Exchange (DDE), please try to turn off the "Ignore other applications that use Dynamic Data Exchange (DDE) setting.

  • Click the File tab, and then click Options.
  • Click Advanced, scroll down to the General section, and then clear the Ignore other applications that use Dynamic Data Exchange (DDE) check box in the General area.
  • Click OK.

If this issue still exists, as I have mentioned above, it might be caused by the user profile corrupted. Do you mind creating a new user account/profile to test? It'll help us narrow down this issue whether it is due to Excel or user profile.

Regards,

George Zhao
Forum Support
________________________________________
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click "tnfsl@microsoft.com"


April 16th, 2015 6:45am

Hi,

Thanks for your response. I suppose this issue may be caused by the Dynamic Data Exchange (DDE), please try to turn off the "Ignore other applications that use Dynamic Data Exchange (DDE) setting.

  • Click the File tab, and then click Options.
  • Click Advanced, scroll down to the General section, and then clear the Ignore other applications that use Dynamic Data Exchange (DDE) check box in the General area.
  • Click OK.

If this issue still exists, as I have mentioned above, it might be caused by the user profile corrupted. Do you mind creating a new user account/profile to test? It'll help us narrow down this issue whether it is due to Excel or user profile.

Regards,

George Zhao
Forum Support
________________________________________
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click "tnfsl@microsoft.com"


Free Windows Admin Tool Kit Click here and download it now
April 16th, 2015 6:45am

Hi,

Thanks for your response. I suppose this issue may be caused by the Dynamic Data Exchange (DDE), please try to turn off the "Ignore other applications that use Dynamic Data Exchange (DDE) setting.

  • Click the File tab, and then click Options.
  • Click Advanced, scroll down to the General section, and then clear the Ignore other applications that use Dynamic Data Exchange (DDE) check box in the General area.
  • Click OK.

If this issue still exists, as I have mentioned above, it might be caused by the user profile corrupted. Do you mind creating a new user account/profile to test? It'll help us narrow down this issue whether it is due to Excel or user profile.

Regards,

George Zhao
Forum Support
________________________________________
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click "tnfsl@microsoft.com"


April 16th, 2015 6:45am


Hi,

Just checking in to see if the information was helpful. Please let us know if you would like further assistance.

Regards,


George Zhao
Forum Support
________________________________________
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click "tnfsl@microsoft.com"

Free Windows Admin Tool Kit Click here and download it now
May 5th, 2015 2:24am

Hi,
I'm marking the reply as answer as there has been no update for a couple of days.
If you come back to find it doesn't work for you, please reply to us and unmark the answer.

Thanks

George Zhao
Forum Support
________________________________________
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click "tnfsl@microsoft.com"

May 8th, 2015 2:43am

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