Can't find resolution for a specific Dynamics CRM Email Router error
I have a client that is encountering this error on a Windows 2008 Server running Exchange Server 2010 and the latest build of the Dynamics CRM 4.0 Email Router. Dynamics CRM itself resides on another Windows 2008 Server with SQL 2008. I have not been able to find anything regarding this error at all. Any help would be greatly appreciated. John Log Name: Application Source: MSCRMEmail Date: 1/22/2011 5:55:53 PM Event ID: 0 Task Category: None Level: Error Keywords: Classic User: N/A Computer: server.domain Description: #27938 - An error occurred while checking for e-mail messages to process in mailbox user@domain.com. System.InvalidOperationException: There is an error in XML document (1, 1115). ---> System.Xml.XmlException: '', hexadecimal value 0x1A, is an invalid character. Line 1, position 1115. at System.Xml.XmlTextReaderImpl.Throw(Exception e) at System.Xml.XmlTextReaderImpl.ThrowInvalidChar(Int32 pos, Char invChar) at System.Xml.XmlTextReaderImpl.ParseNumericCharRefInline(Int32 startPos, Boolean expand, BufferBuilder internalSubsetBuilder, Int32& charCount, EntityType& entityType) at System.Xml.XmlTextReaderImpl.ParseCharRefInline(Int32 startPos, Int32& charCount, EntityType& entityType) at System.Xml.XmlTextReaderImpl.ParseText(Int32& startPos, Int32& endPos, Int32& outOrChars) at System.Xml.XmlTextReaderImpl.ParseText() at System.Xml.XmlTextReaderImpl.ParseElementContent() at System.Xml.XmlReader.ReadElementString() at Microsoft.Xml.Serialization.GeneratedAssembly.XmlSerializationReaderExchangeServiceBinding.Read87_MessageType(Boolean isNullable, Boolean checkType) at Microsoft.Xml.Serialization.GeneratedAssembly.XmlSerializationReaderExchangeServiceBinding.Read277_ArrayOfRealItemsType(Boolean isNullable, Boolean checkType) at Microsoft.Xml.Serialization.GeneratedAssembly.XmlSerializationReaderExchangeServiceBinding.Read291_ItemInfoResponseMessageType(Boolean isNullable, Boolean checkType) at Microsoft.Xml.Serialization.GeneratedAssembly.XmlSerializationReaderExchangeServiceBinding.Read315_ArrayOfResponseMessagesType(Boolean isNullable, Boolean checkType) at Microsoft.Xml.Serialization.GeneratedAssembly.XmlSerializationReaderExchangeServiceBinding.Read333_GetItemResponseType(Boolean isNullable, Boolean checkType) at Microsoft.Xml.Serialization.GeneratedAssembly.XmlSerializationReaderExchangeServiceBinding.Read393_GetItemResponse() at Microsoft.Xml.Serialization.GeneratedAssembly.ArrayOfObjectSerializer53.Deserialize(XmlSerializationReader reader) at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events) --- End of inner exception stack trace --- at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events) at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle) at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall) at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters) at Microsoft.Crm.Tools.Email.Providers.ExchangeServiceBinding.GetItem(GetItemType GetItem1) at Microsoft.Crm.Tools.Email.Providers.ExchangeWSConnector.RetrieveMessage(ArrayList ids, Int32 index, ServiceLogger serviceLogger) at Microsoft.Crm.Tools.Email.Providers.ExchangePollingMailboxProvider.RetrieveNextMessageInternal() at Microsoft.Crm.Tools.Email.Providers.CrmPollingMailboxProvider.RetrieveNextMessage() at Microsoft.Crm.Tools.Email.Providers.CrmPollingMailboxProvider.Run() Event Xml: <Event xmlns='http://schemas.microsoft.com/win/2004/08/events/event'><System><Provider Name='MSCRMEmail'/><EventID Qualifiers='0'>0</EventID><Level>2</Level><Task>0</Task><Keywords>0x80000000000000</Keywords><TimeCreated SystemTime='2011-01-22T23:55:53.000Z'/><EventRecordID>13980452</EventRecordID><Channel>Application</Channel><Computer>server.domain</Computer><Security/></System><EventData><Data>#27938 - An error occurred while checking for e-mail messages to process in mailbox user@domain.com. System.InvalidOperationException: There is an error in XML document (1, 1115). ---&gt; System.Xml.XmlException: '', hexadecimal value 0x1A, is an invalid character. Line 1, position 1115. at System.Xml.XmlTextReaderImpl.Throw(Exception e) at System.Xml.XmlTextReaderImpl.ThrowInvalidChar(Int32 pos, Char invChar) at System.Xml.XmlTextReaderImpl.ParseNumericCharRefInline(Int32 startPos, Boolean expand, BufferBuilder internalSubsetBuilder, Int32&amp; charCount, EntityType&amp; entityType) at System.Xml.XmlTextReaderImpl.ParseCharRefInline(Int32 startPos, Int32&amp; charCount, EntityType&amp; entityType) at System.Xml.XmlTextReaderImpl.ParseText(Int32&amp; startPos, Int32&amp; endPos, Int32&amp; outOrChars) at System.Xml.XmlTextReaderImpl.ParseText() at System.Xml.XmlTextReaderImpl.ParseElementContent() at System.Xml.XmlReader.ReadElementString() at Microsoft.Xml.Serialization.GeneratedAssembly.XmlSerializationReaderExchangeServiceBinding.Read87_MessageType(Boolean isNullable, Boolean checkType) at Microsoft.Xml.Serialization.GeneratedAssembly.XmlSerializationReaderExchangeServiceBinding.Read277_ArrayOfRealItemsType(Boolean isNullable, Boolean checkType) at Microsoft.Xml.Serialization.GeneratedAssembly.XmlSerializationReaderExchangeServiceBinding.Read291_ItemInfoResponseMessageType(Boolean isNullable, Boolean checkType) at Microsoft.Xml.Serialization.GeneratedAssembly.XmlSerializationReaderExchangeServiceBinding.Read315_ArrayOfResponseMessagesType(Boolean isNullable, Boolean checkType) at Microsoft.Xml.Serialization.GeneratedAssembly.XmlSerializationReaderExchangeServiceBinding.Read333_GetItemResponseType(Boolean isNullable, Boolean checkType) at Microsoft.Xml.Serialization.GeneratedAssembly.XmlSerializationReaderExchangeServiceBinding.Read393_GetItemResponse() at Microsoft.Xml.Serialization.GeneratedAssembly.ArrayOfObjectSerializer53.Deserialize(XmlSerializationReader reader) at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events) --- End of inner exception stack trace --- at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events) at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle) at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall) at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters) at Microsoft.Crm.Tools.Email.Providers.ExchangeServiceBinding.GetItem(GetItemType GetItem1) at Microsoft.Crm.Tools.Email.Providers.ExchangeWSConnector.RetrieveMessage(ArrayList ids, Int32 index, ServiceLogger serviceLogger) at Microsoft.Crm.Tools.Email.Providers.ExchangePollingMailboxProvider.RetrieveNextMessageInternal() at Microsoft.Crm.Tools.Email.Providers.CrmPollingMailboxProvider.RetrieveNextMessage() at Microsoft.Crm.Tools.Email.Providers.CrmPollingMailboxProvider.Run()</Data></EventData></Event>
January 22nd, 2011 8:36pm

Hi, Have a look at similar post. http://social.technet.microsoft.com/Forums/lv-LV/exchange2010/thread/1dc39a99-1cb3-4e7c-9342-3011f96e52bb Thanks.
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January 23rd, 2011 12:45pm

Hi, Since we only discuss the Exchange issue on the pure Exchange product environment in this forum, I suggest you create a new thread in the CRM forum. It will require the CRM related knowledge which we do not have enough resource. Thank you for your understanding. For your reference, I have enclosed the CRM forum link below: http://social.microsoft.com/Forums/en/crm/threads Meanwhile, I would like to share you the following article to troubleshoot the issue. http://blogs.msdn.com/b/crm/archive/2009/12/21/how-to-configure-microsoft-dynamics-crm-4-0-e-mail-router-on-premise-with-microsoft-exchange-server-2010.aspx Thanks, Novak Wu TechNet Subscriber Support in forum If you have any feedback on our support, please contact tngfb@microsoft.com Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
January 25th, 2011 3:30am

There is no update from you for a while. How is thing going on? If there is any question, please feel free to let me know. Thanks. NovakPlease remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
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January 26th, 2011 8:05pm

Novak, This is still unresolved. I understand that the error states that the source is the email router but this error appears to be referencing an XML located in Exchange Server and therefore my post here. JohnJohn Owrey
January 26th, 2011 10:12pm

There is no update from you for a while. How is thing going on? If there is any question, please feel free to let me know. Thanks. Novak Wu TechNet Subscriber Support in forum If you have any feedback on our support, please contact tngfb@microsoft.com Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
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January 27th, 2011 3:59am

Hi John, Based on my research, this symptom is related to CRM settings which we do not have enough knowledge about it. I found some relevant issue in CRM forum and you can refer to the link below to troubleshoot the issue. http://social.microsoft.com/Forums/en/crm/thread/d44babe6-87c4-4a85-96de-4b46c2b2980c However, if the issue persists, it’s highly recommended to create a new thread in CRM thread. Thank you for your understanding. Regards, Novak Wu TechNet Subscriber Support in forum If you have any feedback on our support, please contact tngfb@microsoft.com Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
January 27th, 2011 9:01pm

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