I have a user who likes to drag e-mails from her Outlook to her desktop to create a shortcut so she can easily follow up on e-mails. This use to work fine for her and I have determined that with Outlook 2007 you can delete the shortcut with no problem but with 2010 it starts trying to move it to the recycle bin but never completes. So now me and another PC tech have the same issue with shortcuts we can't remove from out desktop and we both have admin rights. Anyone ever run into this?

Hi,

By "a shortcut", do you mean the .msg file which looks like a envelope icon?

Did you delete the shortcut with Outlook open or not?

Please try the following methods and check if it helps:

1. Force Outlook to rebuild the "extend.dat" file. To do this, please refer:

http://www.msoutlook.info/question/19

2. Some third-party software and add-in may caused such issue, please try to perform a windows clean boot to troubleshoot the problem:

http://support.microsoft.com/kb/929135/en-us

3. Try to create a new Windows user profile to check the problem.

Please let me know the result.

Best Regards,

Steve Fan
TechNet Community Support

Yes it is the .msg file. Tried with Outlook open and closed. We have found several ways to delete it if you have administrator right but trying to find out how to change this so it works like it did with Outlook 2007 so general users can delete it. What the other PC Tech found was that Windows Explorer is using the file so if you kill Windows Explorer you can delete it then restart Explorer. We also found booting into Ubunutu and bakcdooring the users PC works to, but we don't want to have to do this for every user that drags e-mails onto their desktop. We work at a hospital so there are a few thousand users and six PC Techs. Thank you for the responce though, was starting to wonder if anyone had any ideas.

• Marked as answer by DagoRed7 12 hours 18 minutes ago
• Unmarked as answer by DagoRed7 12 hours 18 minutes ago

We had to make a batch file that would stop Windows Explorer, delete the outlook files from the desktop and than start Windows Explorer. Basically we just made one that removed all files from the desktop with that file extension.

• Marked as answer by DagoRed7 12 hours 16 minutes ago