HI

I am using Outlook 2013 downloaded as part of the Office 365 small business premium package.  I am trying to download Business Contact Manager for Outlook 2013 (via http://www.microsoft.com/en-gb/download/details.aspx?id=36513).

The file downloads fine, and then when I go to run the file the download seems to get hijacked by Premium Installer (see screenshot).

The BCM file then will not download irrespective of whether I accept or decline the Premium Installer download.  The file seems to have something to do with Zoom Downloader.

I have tried to remove Zoom Downloader with various anti malware software (hitman pro, Malwarebytes, etc etc).  I have scanned my machine with the Microsoft Malicious Software Removal Tool and AVG and neither have picked up a threat.

Please help as I do not know whether this is a problem with my machine or the particular download.

Thanks

Hi,

I downloaded BCM via the link you provided, I installed it without a problem.

Did you get this Express Installer dialog when BCM installation notified that you needed to download and install some other components?

Still I need to know, have you removed Zoom Downloader from your computer successfully? Does the issue persist after you uninstall it?

If you haven't uninstalled Zoom Downloader, we suggest you remove it from Control Panel and test the result.

Regards.

Melon Chen
TechNet Community Support

I have the same problem trying to download Business Contact Manager for a reinstall. Download from Microsoft site looks normal and when download file runs it tries to install Driver Tuner.

Downloads from other sites large and small all work fine and I get the file/program that I was trying to download.

Tech support was friendly, but has no solutions. Level two tech support at Microsoft wants to charge to try and fix. I have read that they cannot correct the problem others are having with the same problem. Microsoft's web site has been Hijacked and they are in denial. I did notice that they took the site down for awhile, but downloads from that site after it came back up still causes the file downloaded to open a program that wants to charge money to update drivers that are supposedly out of date.

Analysis of my system by Bitdefender Level two claims my system and all files are clean of all malware. I have run other scans from other major anti-malware companies and programs and all of them find my system clean.

Microsoft, please fix your sites. This makes me wonder what else might be wrong with Microsoft and how secure their online data and programs are to use.

I have the same problem trying to download Business Contact Manager for a reinstall. Download from Microsoft site looks normal and when download file runs it tries to install Driver Tuner.

Downloads from other sites large and small all work fine and I get the file/program that I was trying to download.

Tech support was friendly, but has no solutions. Level two tech support at Microsoft wants to charge to try and fix. I have read that they cannot correct the problem others are having with the same problem. Microsoft's web site has been Hijacked and they are in denial. I did notice that they took the site down for awhile, but downloads from that site after it came back up still causes the file downloaded to open a program that wants to charge money to update drivers that are supposedly out of date.

Analysis of my system by Bitdefender Level two claims my system and all files are clean of all malware. I have run other scans from other major anti-malware companies and programs and all of them find my system clean.

Microsoft, please fix your sites. This makes me wonder what else might be wrong with Microsoft and how secure their online data and programs are to use.

I'm having no such problems when I download BCM. Are you sure your pc or DNS isn't being hijacked?

If you do find DriverTuner, this is apparently how you can rid yourself of that:
http://www.drivertuner.com/uninstall.php

I did a complete uninstall of Driver Tuner, including making sure all traces were removed and after each attempt of downloading Business Contact Manager the download file still tries to install Driver Tuner and I cancel the installation.

Strange that you say you can download with no problem, but have you tried to install? Microsoft Tech support was having the same problem and was having trouble even finding a mirror site that BCM could be download from without experiencing the same problems of the download trying to install a different program.

Have you tried downloading BCM recently? Perhaps you could share where a clean copy of BCM 2010 can be downloaded. And before you think there is no problem, try and install it. After the extraction is when another program tries to install.

Again, short of formatting my drive and reinstalling all programs, everything has been checked and my system is clean.

So you think Time Warner Cable DNS has been hijacked? If so, why is it only the program files from the Microsoft site that has this problem.

Please share the site where a clean copy of BCM 2010 can be downloaded.

I did a complete uninstall of Driver Tuner, including making sure all traces were removed and after each attempt of downloading Business Contact Manager the download file still tries to install Driver Tuner and I cancel the installation.

Strange that you say you can download with no problem, but have you tried to install? Microsoft Tech support was having the same problem and was having trouble even finding a mirror site that BCM could be download from without experiencing the same problems of the download trying to install a different program.

Have you tried downloading BCM recently? Perhaps you could share where a clean copy of BCM 2010 can be downloaded. And before you think there is no problem, try and install it. After the extraction is when another program tries to install.

Again, short of formatting my drive and reinstalling all programs, everything has been checked and my system is clean.

So you think Time Warner Cable DNS has been hijacked? If so, why is it only the program files from the Microsoft site that has this problem.

Please share the site where a clean copy of BCM 2010 can be downloaded.

I visited the link provided by the OP and downloaded the offered file

http://www.microsoft.com/en-gb/download/details.aspx?id=36513

http://www.microsoft.com/en-gb/download/confirmation.aspx?id=36513

http://download.microsoft.com/download/B/3/3/B333E334-EBEB-451E-AE76-ACD0C1AB1A6A/BCM2010-BCMSetup-x86-en-US.exe

It has downloaded cleanly for me, extracted, installed, and running fine, no sign of DriverTuner or anything else that has been mentioned here so far.

I did need to have Office2013 installed - this BCMsetup refuses to install with only Office2010 (despite the filename, not all that surprising).

So I'm guessing that your uninstallation of DriverTuner might have left some remnants behind, and that is probably hooking/intercepting the download and/or the BCMsetup you're doing, or there's some other crapware lingering.

And true, I agree it's unlikely that Time Warner Cable DNS has been hijacked (but at the time you posted, who knew if you were using an ISP DNS or some other local thing) - it's much more likely that your pc is infested with some further junk.

I'm in Australia, so I could be contacting a different Akamai CDN host than you are using, but since there aren't floods of people complaining about the same issue you're having, I'd guess it is a localised issue for you.

I know the previous posts on this are a few months old... I was just having the same problem though.

It must depend on the day of the download what's going on.  I downloaded and installed this file last week on one computer with no problems at all.  Today on another computer I can only get "Driver Tuner".

Robyn