I've recently upgraded many clients to Outlook 2013.  I've downloaded and installed the updated version of Business Contact Manager.  However, I then receive this error:

Error found in Custom UI XML of "Business Contact Manager for Outlook":
Line: 973
Column: 45
Error Code 0x80004005
Failed to find Office control by ID
ID: OmsForwardAsTextMessage

All custom forms and fields in BCM no longer work as well rendering it basically useless. I've found that installing Outlook 2010 side by side with Outlook 2013 resolves this problem.

This scenario then causes the "Upgrade In Progress" issue in 2013 causing me to have to Repair the installation to fix Outlook. This is all fine until some Office 2010 update comes in overnight and then Outlook 2013 is broke all over again. I have come to expect this whenever Outlook 2013 stops sending/receiving emails. However, it is a problem for the BCM users that aren't as technically inclined, leading to the occasional support call when Outlook 2013 suddenly stops working.

Is there a better solution to getting Business Contact Manager to work in Outlook 2013?  Most recommendations I've found online recommend removing 2010 to get rid of the Upgrade In Progress issue. However, most solutions do not seem to be having the other issue regarding the custom forms in BCM.  I would prefer to not have Outlook 2010 installed at all.

All computers are running Windows 7 Professional 64bit.

Thank you. Any assistance is greatly appreciated.
David Smith

• Edited by David T Smith Thursday, June 04, 2015 7:28 PM

Hi,

I'm glad the issue has been resolved. :)

I have a bit difficulty understanding the question "Are there any expected future upgrades to BCM?" Would you please explain it a bit more?

Regards,

Melon Chen

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