Business Contact Manager Outlook 2013 Labels and Categories Corrupted

Business contact manager contact form labels have been corrupted for the past couple of months making it a headache to use BCM.  Pager = Mobile, Email 2 = Email.  Everything is still there but just labels wrongly.  Default forms can't be changed to rectify as the template cannot find the fields.  Also categorized items don't stay categorized. 

This apparently all stems back to the October updates and supposedly Net Framework.

When can we expect a fix?

December 2nd, 2013 9:30pm

Hi,

How about uninstall BCM and re-install it?

http://www.microsoft.com/en-us/download/details.aspx?id=36513

We may try to create a new profile to check the result:

http://support.microsoft.com/kb/829918/en-us

It may be caused by the update in October, we suggest you try the steps above first. As for the fix, I'll inform you as soon as possible when there is one.

Regards.

Melon Chen
TechNet Community Support

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December 3rd, 2013 11:54pm

I saw in Slipstick (bcm restore default settings) that other people had tried that and it did not work. Obviously a bit of work also.

 

Stephen

December 4th, 2013 12:11am

I have been having the same issue, someone suggested updating the mscharts.exe.

Have you heard anything more about a real fix?

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December 9th, 2013 12:57pm

A new profile and reinstall definitely won't help. If its not fixed in the Dec updates, it probably won't be fixed before spring since they are working on SP1 right now. I don't know if updating mscharts will fix it - it doesn't here, Win8.1 has the newest version.

December 9th, 2013 3:29pm

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