Trying to install Office 2013 on a PC that has Office 2010. We use the Pro Plus setup. Anyways, it's failing with the following messages:

I have tried quite a few different fixes that I have found but none seem to work. Any ideas how to get around this?

Thanks.

Hi,

I understand you need to install Office Professional Plus 2013, may I know why you still keep the Office 2010? What steps have you tried?

When installing Office 2013, please make sure no Office 2010 Application is running when installing Office 2013, also check the Task Manager that no Office 2010 application is running in the background.

One more thing, if you have Office 2010 32-bit, please also install Office 2013 32-bit; If the Office 2010 is 64-bit, Office 2013 also needs to be 64-bit.

To eliminate the influence by other programs, I suggest you perform a clean boot, then install Office 2013.

Regards,

Melon Chen
TechNet Community Su

I have no need to keep Office 2010. Sorry, that should have said I was upgrading to Office 2013. Anyways, I uninstalled 2010 and tried again, same error though. I am going to reformat the PC instead of waste any more time on this.

Hi,

How is this going on? Before reformatting the PC, have you tried my suggestion to perform a clean boot to install?

Regards,

Melon Chen
TechNet Community Su

Yes I tried your suggestion of a clean boot but that did not help at all. Same error. I tried uninstalling all Office products, but that did not help either. Ended up reformatting the PC as I wasted enough of my time on this already.