Blackberry Professional Software - Exchange 2003 - Blackberries receive email, Outlook does not
Hi there, I have an Exchange server (2003) and Blackberry Professional Software ( 2 of my Exchange users (the only two that have blackberry's) are receiving a lot of their emails on their blackberry but not in their outlook (or Outlook web access). I have disabled all spam filtering mechanisms both client side and server side. The strange thing is i can see the messages in message tracking and on the blackberries but not in outlook or OWA (in any folders) Thanks in adavance.
July 19th, 2010 7:50pm

If the messages show in Message Tracking, then they arrived in the mailbox. Something has happened to them client side. Usual reasons are view, rules, user stupidity or something else accessing the mailbox which is removing the items (POP3 client, Outlook configured to deliver to a PST file, something like that). Simon.Simon Butler, Exchange MVP. ,
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July 20th, 2010 1:56am

I'm agreed with Sembe Blackberry will retrieve email from Mailbox. Please verify that any emails available in OWA? Also, please verify what protocal that Outlook using to retrieve email from server? it is POP3 or MAPI. If POP3, try to set "left a copy message on server"
July 20th, 2010 4:58am

Thanks for the response! Outlook is setup as MAPI, and the emails arent available in OWA. Im starting to see pattern to the faults however, when the users leave to go home their blackberries dont connect to the server until the morning (I'm not sure if thats a different problem or just that the users turn them off) anyway at this point email works as i would expect i send a test email and monitor the tracking logs and they all come through to both outlook and OWA. This morning i see that their blackberries connected before their logon time and the fault is there again emails in tracking logs but not in outlook or OWA. I am going to shutdown the blackberry server today and see if the problem remains.
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July 20th, 2010 10:45am

Hi this is now resolved. The junk email settings on both of the users were set to delete any email that outlook suspected to be junk instead of moving it to the junk folder. And the Anti-Spam program (Eset Smart Security) is what was moving emails into the Junk folder. Thanks for all the help.
July 20th, 2010 6:47pm

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