Good afternoon,

I am currently having a problem with one employee who uses the automatic replys when he is away from work.

The error I get when trying to turn his replies on or off from outlook 2013 is "your automatic reply settings cannot be displayed because the server is currently unavailable. However I can have him log into OWA from his phone and web browser where he can enable to disable the settings. But I need him to be able to do this quickly from his computer.

Ive done quit a bit of research and below are the things Ive tried.

- Checked Exchange 2013 and user profiles nothing setup there.

- Check for Windows Update KB2837618, it is not installed.

- Deleted profile from mail settings from control panel.

- This is an internal connection to the server and his machine is setup just like everyone elses. But yet he is the only user who is having problems.

- We just upgraded to 2013 exchange about 2 months ago, and we just updated from office 2010 to office 365 about 2 weeks ago.

Anyone who is able answer this question thanks in advance!

From the user machine, can you confirm that he is able to access the out of office config URL?

Should be something like;

https://external.fqdn/ews/exchange.asmx 

You can find it by running the 'The E-mail AutoConfiguration' tool by CTRL+RightClick on the Outlook icon in the system tray.