I've been asked to add a auto-reply to a dist group.  This group is for a webstore where each time someone places an order, they receive a response from the dist list saying it has been received.  OOF won't work as there is no mailbox, and it only sends one reply to each user.  I need something to respond to the outside user each time something is sent to that list.

I poked through the mail rules, but there isn't an option to set an automated response.

Any ideas on how to implement something like this?

It cannot be done natively.

The usual way would be to have a mailbox do it, using a rule.

The other option would be a third party tool to do the Auto Response for you.

Simon.

Use Simon's method of moving the SMTP address from the distribution group to a mailbox which then forwards email to the distribution group. The mailbox can then be configured with an auto-reply inbox rule.

Thanks.

Hello,

We cannot add auto reply to DL.

But using Transport rule auto reply can be set

Note that when email is send to the single member of the distribution list, the rule is also applied.

Below are the steps to create the hub transport rule:

Launch EMC and then navigate to Organization configuration -> Hub Transport ->Transport rules, select New Transport rule, type the name and then select sent to a member of distribution list, select send rejection message to sender with enhanced status code.

Regards,

Praveen Kumar

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You can do that but it looks very poor.

It isn't a proper auto reply, it is basically an NDR with some custom text. Most users will not read the code and presume that the email wasn't delivered. It would do nothing for the reputation of an ecommerce site if every order generates what appears to an end user a NDR.

Simon.

Remove the email address from the distribution group and add to a mailbox so email is delivered to the mailbox. Add another email address  to the distribution group. The mailbox needs to then be configured to forward email to a distribution group as well as deliver to the mailbox.

On the mailbox, configure an auto reply but note that this will not automatically reply to all messages.

If you need to reply to all messages then perhaps look at a third party solution or write your own one using the EWS API.

Thanks.

Hello,

We cannot add auto reply to DL.

But using Transport rule auto reply can be set

Note that when email is send to the single member of the distribution list, the rule is also applied.

Below are the steps to create the hub transport rule:

Launch EMC and then navigate to Organization configuration -> Hub Transport ->Transport rules, select New Transport rule, type the name and then select sent to a member of distribution list, select send rejection message to sender with enhanced status code.

Regards,

Praveen Kumar

==========================================================

Remember to mark as helpful if you find my contribution useful or as an answer if it does answer your question.That will encourage me - and others - to take time out to help you Check out my latest blog posts @ Techrid.com

• Proposed as answer by David Wang_Microsoft contingent staff, Moderator 6 hours 18 minutes ago

Hello,

We cannot add auto reply to DL.

But using Transport rule auto reply can be set

Note that when email is send to the single member of the distribution list, the rule is also applied.

Below are the steps to create the hub transport rule:

Launch EMC and then navigate to Organization configuration -> Hub Transport ->Transport rules, select New Transport rule, type the name and then select sent to a member of distribution list, select send rejection message to sender with enhanced status code.

Regards,

Praveen Kumar

==========================================================

Remember to mark as helpful if you find my contribution useful or as an answer if it does answer your question.That will encourage me - and others - to take time out to help you Check out my latest blog posts @ Techrid.com

• Proposed as answer by David Wang_Microsoft contingent staff, Moderator Monday, September 14, 2015 1:04 AM

Hi,

How about the issue?

As above mentioned, there are no such methods to add auto reply to DL.

I suggest you can follow Mark's response to create a mailbox and set a rule to forwards email to the distribution group.

Regards,

David 

The problem with creating a mailbox is that it only sends one single reply to each address.  If a person places three or four orders, they never receive additional replies.

That is if you use an Out of Office reply. If you use an Auto Reply rule then it replies to every email.

Although that brings with it other problems - as Exchange will not always detect email loops.

A third party tool is a much better option, although the best option is to have the acknowledgement sent by the order platform rather than Exchange.

Simon.

Hi,

I understand you are using exchange 2013.

Please refer to the below link to create the transport rule :

https://technet.microsoft.com/en-us/library/jj657505%28v=exchg.150%29.aspx?f=255&MSPPError=-2147217396

Regards,

David 

Remove the email address from the distribution group and add to a mailbox so email is delivered to the mailbox. Add another email address  to the distribution group. The mailbox needs to then be configured to forward email to a distribution group as well as deliver to the mailbox.

On the mailbox, configure an auto reply.

If you need to reply to all messages then perhaps look at a third party solution or write your own one using the EWS API.

T