We are migrating our mailboxes from one forest to another. We are having some issues with existing Outlook profiles. On an existing Outlook profile, after the mailbox is migrated and the SRV record changed to the new server, the client gets the notification about the change made by the administrator, restarts Outlook, gets the Autodiscover redirect warning, gets the prompt for the credentials, then Outlook is trying to connect to the server for 5 minutes then is in the Disconnected state.

When a new profile is created, the Autodiscover works just fine, and the profile is created. If I run a repair on an existing profile, the Autodiscover works just fine and the profile is created.

Looks like it's reaching the Autodiscover.xml, but not able to change the settings on an existing profile, but it's applying the settings just fine for a new or repaired profile.

Any idea what could cause this?

Hi apasul,

It's difficult to say what is the root reason. Generally, autodiscover will detect the changes and profile updated to the latest automatically. However different environment may cause different situation.

Re-creating profile can refresh the caches and re-download the new configuration from Exchange server. After re-creating profile, everything goes well.

Thanks

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Hi Mavis,

Digging more into this issue, enabled Logging on Outlook, looks like the autodiscover works. For an existing profile, is finding the autodiscover.xml file, it's downloading it, but then is not committing the settings from the xml. As I mentioned already, a profile repair fixes the issue. I'm trying to find out exactly what a profile repair is doing, what exactly is changing so maybe I can help existing profiles by pushing some changes that the repair profile process is making.

Any idea on what exactly the profile repair is changing, what files or registry keys is touching?

Thank you

Hi apasul,

Sorry for my late reply.

Based on my knowledge, repairing profile can auto-fix some problems. It's very hard to say which points have been fixed, concrete question concrete analysis : )

I have searched this question and find a KB (http://support.microsoft.com/kb/2934750), if you are using Outlook 2013 version 15.0.4551.1004 or later versions, please install the hotfix in the KB above.

Note: If you have a Microsoft Office 2013 Click-to-Run installation, you should update to version 15.0.4569.1508.

Thanks