Autodiscover and Prompts
This is the current setup: F5 Load Balancer (VIP IP Addresses) outlook.company.com ....10.16.12.218 mail.company.com .......10.16.12.217 autodiscover............10.16.12.217 Outlook.company.com is the RpcClientAccessArray name set on all databases. The FQDN of the F5 is The Certificate on both Hub/Cas servers has CN=mail.company.com, SAN names of mail.company.com, autodiscover.company.com, webmail.company.com The same certificate has been added to the F5 load balancer. Both Hub/Cas servers have the AutodiscoverServiceInternalUri set to https://autodiscover.company.com/autodiscover/autodiscover.xml. I understand that this needs to match the FQDN of the F5 load balancer. All of the other web services have both the Internal and External Urls set to https://mail.company.com/etc... When I open Outlook, should it not auto-populate the email address and e-mail settings and autoconfigure the account for Exchange? Instead, I get prompted for credentials but it never takes the username/password.
June 8th, 2011 12:22pm

When I test Autodiscover in Outlook, it reads: Autoconfiguration was unable to determine your settings! Now, if Sites & Subnets are not set correctly, this could cause the behavior, correct? They have a ssite called XXX and the subnet associated with it is 10.16.0.0/16. However, the domain controllers and Exchange servers are on 10.16.4.0/24 and 10.16.6.0/24 and the F5 device is on 10.16.12.0/24. Do we need to add those subnets to Sites and Services and associate them with Site XXX?
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June 8th, 2011 12:40pm

The cas array name is Outlook.company.com. Does that also need to be added to the certificate?
June 8th, 2011 12:56pm

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