Auto reply showing internal message to external contacts (Network Steve Forum)

Auto reply showing internal message to external contacts

Hi All,

For some odd reason when our users enable to auto reply messages for when they are going to be away from the office, only internal messages get sent to both internal users and external users.

As a test I created a new users and turned on auto reply (using Outlook 2010 and also tried it in OWA)

I set the internal auto reply message to, "Intended for internal contacts" and set the external auto reply message to, "Intended for external contacts". Both internal and external emails get the same reply which is, "Intended for internal contacts"

We are running Exchange 2013 on Windows 2012 Server (not R2).

Thanks,

Sam

April 10th, 2015 3:39pm

Sam,

Could you please do the following and let me know the results:

Get-MailboxAutoReplyConfiguration <alias> | fl

Get-RemoteDomain | fl *oof*

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April 10th, 2015 4:00pm

Hi,

For external recipients Remote Domains:

We need to enable the below parameters for the remote domain *

AutoReplyEnabled : True

AutoForwardEnabled : True

This parameter allows users to send automatic replies to the external clients.

Use the below command to set the value to True:

Set-RemoteDomain -Identity Default AutoReplyEnabled $true AutoForwardEnabled $true

Note: We have to wait for the AD replication to complete before the changes takes effect.

Best Regards.

April 12th, 2015 10:39pm

RunspaceId : cdff7ba9-9252-4ff4-8cc0-4c1bbc15a424 AutoReplyState : Enabled EndTime : 4/14/2015 10:00:00 AM ExternalAudience : All ExternalMessage : ?<html xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><meta http-equiv=Content-Type content="text/html; charset=unicode"><meta name=Generator content="Microsoft Word 14 (filtered medium)"><style></style></head><body lang=EN-CA link=blue vlink=purple><div> class=MsoNormal style='text-autospace:none'>inteded for external contacts<o:p></o:p></p></div></body></html> InternalMessage : ?<html xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><meta http-equiv=Content-Type content="text/html; charset=unicode"><meta name=Generator content="Microsoft Word 14 (filtered medium)"><style></style></head><body lang=EN-CA link=blue vlink=purple><div> class=MsoNormal style='text-autospace:none'>intended for internal contacts<o:p></o:p></p></div></body></html> StartTime : 4/13/2015 10:00:00 AM MailboxOwnerId : PCCHU2009.local/Corporate Services/Information Technology/Sam Rezai Identity : PCCHU2009.local/Corporate Services/Information Technology/Sam Rezai IsValid : True ObjectState : Unchanged [PS] C:\Windows\system32>Get-RemoteDomain | fl *oof* AllowedOOFType : InternalLegacy

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April 13th, 2015 10:29am

Hi all,

Thanks for the quick reply everyone.

I tried what you suggested, but I still see the set internal message on an external email address.

Ramonq: does what I pasted help any?

Regards,

Sam

April 13th, 2015 1:15pm

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