**Exchange admin newbie** I've been tasked with editing an auto reply that is attached to a shared mailbox. I can't seem to find anything in the EMC related to auto-reply/automated responses. Is this something normally setup at creation time? Is this something that once created, a user with the proper permissions must change themselves?

You can start with looking at the following two options, out of office reply or you transport rule. I'm guessing that you know how to check the out of office configuration, here is more information on transport rules: http://www.msexchange.org/tutorials/Transport-Rules-Exchange-Server-2007.html. Hope this helps!Martin Sundstrm | Microsoft Certified Trainer | MCITP: Enterprise Messaging Administrator 2007/2010 | http://msundis.wordpress.com

Never assume... I don't even know how to check another user's OOF. So much for thinking I could skip getting a basic intro book. I've heard of the transport rule concept and will check that out when I'm at work again.

You will have to log on to that users mailbox using OWA or Outlook to be able to check the OOF, this can not be done from "outside" of the mailbox.Martin Sundstrm | Microsoft Certified Trainer | MCITP: Enterprise Messaging Administrator 2007/2010 | http://msundis.wordpress.com

You may be looking at a server side inbox rule. Since it's 2007, you'll need to configure Outlook for that maibox and check the rules, looking for one with an Action that tells the server to reply with a message.[string](0..33|%{[char][int](46+("686552495351636652556262185355647068516270555358646562655775 0645570").substring(($_*2),2))})-replace " "

Wow, really? your an MCITP? You cant log into a Shared mailbox... its user disabled... thats the point. So in light of that... how do you add an automatic auto reply to a customer service shared mailbox. Or did MS not add one?

Even though it is a shared mailbox, there is nothing stopping you from enabling the user, setting a password. After that you can log on to OWA or connect using Outlook to configure OOF and Inbox Rules. Then if you want, you can disable the user again.Martin Sundstrm | Microsoft Certified Trainer | MCITP: Enterprise Messaging Administrator 2007/2010 | http://msundis.wordpress.com